354 8x8 Testimonials

"Our on-premises solution was a nightmare to use and manage, draining substantial amounts of our IT team’s time. It cost a fortune too. When we saw what 8x8 was capable of, we knew that we could transform our operations and customer experience for the better."

“Users that are out of the office on Client meetings are still able to answer important calls that come through to their Direct Number in the office."

"With 8x8’s ATA adapters, we can purchase inexpensive phones and fax machines for the restaurants and then replace them as needed, The adapters are very easy to use—we just plug them in and they work! The voice quality is also much better than we had before."

"The 8x8 ContactNow system has transformed our inbound and outbound calling, meeting our complex and diverse needs across multiple departments and functions."

"8x8 ContactNow has simultaneously simplified and improved our telephony operations. The flexible billing options are especially beneficial to us."

"We had 27 phones running on an old, on-site PBX, which was managed by a vendor. Service charges were high and response time was sub-par."

"After a storm we can literally pick up our telephones and hook them to a computer anywhere, or use our cell phones and the mobile app, and we are back in business. A customer’s phone call never has to be missed."

"Using ContactNow our productivity has increased, allowing our agents to spend more time on calls. The team can service our clients with good quality information to convert into leads."

"Immediately we were at 40% ROI. We dropped those AT&T bills from $16,000 down to $9,000, then $1,200."

"One number worldwide' is going to be our tagline going forward – not just for support, but for all of our company communications."

"Being the CISO and managing expenses, the most important thing to me is the value of CapEx changing to OpEx. When you have cloud seats, you can predict exactly what it costs for one employee to do everything they need to do to service customers."

"We have a high volume of candidate interviews to carry out, so it makes sense to do these over video meeting rather than in person. We see a great opportunity to use 8x8 Meetings for candidate interviews. It’s simply a more efficient and productive way to run interviews and fits into our overall strategy of using 8x8 for meetings.”

"8x8 has been a leader in the Unified Communications as a Service market for a long time. With the release of the stand-alone Video Meeting service, 8x8 has expanded its value proposition to include high-impact visual collaboration. It’s crystal clear that 8x8 is more than just a telephony powerhouse.”

"Delivering an exceptional customer experience is the difference between thriving and failing for a business like ours."

“Our 8x8 solution can handle any kind of customer contact: phone, online, chat, voicemail, email. Customers get to choose how they want to communicate, and we’re able to give each of them the excellent service they deserve.”