"We work in a very volatile industry where sudden events, like weather changes, can suddenly drive significant changes in customer behavior and contact volumes. But 8x8 allows us to just roll with the spikes and drops in traffic seamlessly."
"I was going to be commuting back and forth so I needed a business office in Austin and a home office in Orange County."
"Overall, 8x8 has boosted our agility and our ability to deliver the best possible levels of service to clients."
"The total monthly savings on our phone bill are over 35 percent. On its own this is very impressive, but when I add in the efficiency gains and customer experience improvements we’ve been able to achieve, it really confirms we made a great choice in 8x8."
"The 8x8 ContactNow system has transformed our inbound and outbound calling, meeting our complex and diverse needs across multiple departments and functions."
"8x8 ContactNow has simultaneously simplified and improved our telephony operations. The flexible billing options are especially beneficial to us."
"We had 27 phones running on an old, on-site PBX, which was managed by a vendor. Service charges were high and response time was sub-par."
"After a storm we can literally pick up our telephones and hook them to a computer anywhere, or use our cell phones and the mobile app, and we are back in business. A customer’s phone call never has to be missed."
"Using ContactNow our productivity has increased, allowing our agents to spend more time on calls. The team can service our clients with good quality information to convert into leads."
"Immediately we were at 40% ROI. We dropped those AT&T bills from $16,000 down to $9,000, then $1,200."
"One number worldwide' is going to be our tagline going forward – not just for support, but for all of our company communications."
"Being the CISO and managing expenses, the most important thing to me is the value of CapEx changing to OpEx. When you have cloud seats, you can predict exactly what it costs for one employee to do everything they need to do to service customers."
"We have a high volume of candidate interviews to carry out, so it makes sense to do these over video meeting rather than in person. We see a great opportunity to use 8x8 Meetings for candidate interviews. It’s simply a more efficient and productive way to run interviews and fits …
"8x8 has been a leader in the Unified Communications as a Service market for a long time. With the release of the stand-alone Video Meeting service, 8x8 has expanded its value proposition to include high-impact visual collaboration. It’s crystal clear that 8x8 is more than just a telephony powerhouse.”
"Delivering an exceptional customer experience is the difference between thriving and failing for a business like ours."
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