340 8x8 Testimonials

“We didn’t want a massive migration project that required a big budget."

“Customers live in a digital world where they bank and shop online and there’s an expectation we’ll deliver our services the same way. With a digital approach, we can also use our resources more effectively, whilst ensuring that those people who require more help and support to interact with us are not left behind."

“We didn’t have the flexibility to be nimble and provide new programs that resulted in increased call volume, or make changes to the IVR."

"Especially in today’s economy, and for the future of our country, it’s important to keep jobs in the US. Our business is also cost-competitive and environmentally sustainable because our employees work from home. These aspects are what drew me and others to this company, and that’s what keeps us going every day. But business is business, and our model has to be profitable as well."

“The training we got from 8x8 was excellent. Our trainer went out of her way to help us get up to speed, and she made the product dance and sing. We learned a lot from her,”

“We chose the 8x8 solution in part for its built-in disaster recovery capability. There’s no longer any single point of failure in our phone system, because the 8x8 architecture offers multiple redundancy and re-routing. And, if there is a power failure or Internet outage, employees can simply unplug their phones, plug them into their home network and continue interacting with customers as if they’re still in the office.”

"Our previous service allowed that functionality, but it was at an increased per-seat cost, whereas with 8x8 all of our unlimited extension holders have the ability to use both the softphones and mobile applications at no additional charge."

“We needed a comprehensive solution: phones, online meetings and call centers. 8x8 is really the only hosted VoIP provider out there that can integrate a virtual call center into their service.”

“Because of 8x8, I got the contact center I needed in the time frame I needed it.”

"Saving money. Far more robust. Modern technology. Better features. Easier to use."

"8x8 made a number of promises to us, and kept every single one of them. Without 8x8’s support, we would not have been able to deliver this project on time."

"Our headquarters is in Long Island, New York, but we mainly use it to receive mail."

"Michigan has brutal winters and severe thunderstorms that made our previous system vulnerable to outages. With 8x8, we can protect the business but still communicate easily across all locations."

"Thanks to 8x8 Virtual Office, we can put away the traditional desk phones that take up space and are time-consuming to fix. Now we can make or take business calls using our device of choice without any sort of complication."

"Our previous phone system had no call reporting features. All calls looked the same—whether they had been answered live or not."