45 Zonal Testimonials

“We have a very simple formula, where orders are taken at the bar, but with our rapid growth we needed to take more control of our operating costs and reporting systems."

“During the high season, iServe has proved to be hugely effective for our teams who no longer have to run backwards and forwards to the till. They can focus on our taking care of our guests and be confident they’ve delivered the correct order, minimising the risk of mistakes occurring.”

"Zonal has an excellent stock control system.”

"The future for us is exploring modules around the EPoS system further. Now we have the bedrock and it’s part of our infrastructure we can extract the value out of it. One of our shareholders says it’s like driving a Porsche – we know there’s a lot more under the hood, now it’s time to get out of 1st gear.”

"iServe has been a hit with our front of house teams, especially those sites with large outdoor areas, it gives them greater control and they spend less time running backwards and forwards to the till, freeing them up to serve customers and better manage tables."

“If you had told me at the start of this journey that we would have achieved a total of 183 installations without a hitch or single failure, then I would have laughed. But all credit to Zonal, thanks to their knowledge, expertise and support that’s exactly what has been achieved, and we look forward to building on this partnership over the coming months and years.”

"Zonal are the best service call centre our manager has ever dealt with – Zonal score 100% with him. We’ve never had any problems with their service as whenever we have had to phone, everything gets fixed straightaway and the analysts are extremely helpful."

"Zonal’s experienced team worked closely with us to develop a solution to help us to facilitate this growth."

“We have gone from a dictated to, to a more collaborative approach. Feedback from staff has been excellent, as they had a say in the design and layout of the Aztec interface, so the workflow is extremely intuitive. And if there are any issues there’s a Zonal engineer just a phone call away who can come and help – whether it’s in Southampton or Inverness.”

“We enjoy a good relationship with Zonal, they understand our business and have the range of solutions in place to help us grow our business, while managing tight margins."

"We were extremely impressed with the analyst. He was very helpful and talked our manager through everything he needed to know. Absolutely superb."

"Zonal’s great for integration, and the booking system itself is super intelligent. We’re able to allocate tables and design things in the way that we want in each site, which is awesome."

"Their Aztec EPoS system has transformed our business and given us a platform on which we can manage everything from our stock control through to table management, and now kitchen management."

“Using liveRES meant we could open with confidence, knowing that we had full control over volume and flow of bookings. We could protect ourselves from any potential negative customer experiences due to overbooking, which in turn led to a totally successful launch.”

“Everything has sped up and made us far more efficient from the real-time reporting we can access across the group in terms of trading trends, stock levels and tracking waste, to taking efficient contactless payments. In the past our staff had to do the mental arithmetic and enter everything manually, now it’s managed through the EPoS, so they can spend the time preparing drinks and deliver a superior service. The room for error has also been removed.”