45 Zonal Testimonials

“We have a very simple formula, where orders are taken at the bar, but with our rapid growth we needed to take more control of our operating costs and reporting systems."

“It saves the queues on the bar. It saves the stress on the bar and it’s a better working environment.”

“We carried out a trial and the Zonal system provided all we needed, and more. We knew we could rely on it to keep on working without any disruptions.”

“With a commitment to creating fantastic and memorable customer experiences, and recognising the growing importance of technology, we are keen to be at the forefront of technological innovation. We needed a solution that would future proof our business, give us new tools to engage with our customers, whilst providing robust management information.”

“We were looking for a partner that was able to implement a new system quickly and effectively with minimal impact on our dynamic business and training was key.”

“You will not look back once you get liveRES. As long as every table’s allocated, you know that you’re going to have a good shift.”

"Zonal are the best service call centre our manager has ever dealt with – Zonal score 100% with him. We’ve never had any problems with their service as whenever we have had to phone, everything gets fixed straightaway and the analysts are extremely helpful."

"Every missed booking didn’t just mean losing income – it also meant our customers were left disappointed. We wanted a system that could capture every booking and offer customers a superior booking experience at any time of the day or night."

"Zonal’s great for integration, and the booking system itself is super intelligent. We’re able to allocate tables and design things in the way that we want in each site, which is awesome."

Customers look for speed and consistency. Expectations around timing and delivery that we see on the high street are now the same in hotels, and Zonal certainly helps us deliver both.”

"The future for us is exploring modules around the EPoS system further. Now we have the bedrock and it’s part of our infrastructure we can extract the value out of it. One of our shareholders says it’s like driving a Porsche – we know there’s a lot more under the hood, now it’s time to get out of 1st gear.”

“We have gone from a dictated to, to a more collaborative approach. Feedback from staff has been excellent, as they had a say in the design and layout of the Aztec interface, so the workflow is extremely intuitive. And if there are any issues there’s a Zonal engineer just a phone call away who can come and help – whether it’s in Southampton or Inverness.”

"We’ve used Zonal for years and service has always been excellent."

"The team at TXD, who have extensive sector knowledge and expertise, understand that and work with us to ensure that we are one step ahead of our guests. A great example, is the growing demand for cashless payment options, so guests can budget and have a great night in our bars with their friends."

“Zonal’s technology allows us to see exactly where our cash is coming from, so we can understand without any ambiguity which events, guest ales or new premium products work and which need to be removed, revised, or marketed more heavily.”