“The tree makes the final decision for the agent depending on the results of every check that is made. This has helped make the process more structured, and at the same time protects the agents,ndividual pieces of the process are guided, decreasing the risk of error."

“Our scheduling agents are faced with the task of matching patients to one of 11 doctors, each with a specific area of practice and treatment, Decision trees have allowed us to collect patient symptoms and quickly schedule them with the correct physician and accompanying testing."