512 Zendesk Case Studies

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  • Tile + Zendesk Perfecting workflows to boost the customer experience

  • Grubhub + Zendesk Built-in resilience results in more opportunity

  • Tungle.me - Customer Case Study

  • MOO designs a CX strategy with 360° views and cost savings

  • Movile adopted Zendesk Support to scale their customer service

  • Play Telecom loves Zendesk Support's ease of use

  • How Rapha provides great service through social support

  • Redfin improves efficiency and CSAT by deploying Zendesk across 11+ teams

  • Republic Wireless saw a 90% improvement in time to first contact

  • With Guide, Skyscanner saw an 18 percentage point increase in CSAT and a 76% drop in first response time (FRT)

  • Slack - Customer Case Study

  • Swiftkey uses the Mobile SDK to power in-app support for a 300m device install base

  • By combining Zendesk Support and Upwork, Tango saved as much as 70% on support costs and reduced FRT by 67%

  • Tourico Holidays saw a 600% improvement in efficiency

  • Deckers Brands - Customer Case Study