512 Zendesk Case Studies

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  • Tile + Zendesk Perfecting workflows to boost the customer experience

  • Grubhub + Zendesk Built-in resilience results in more opportunity

  • Kajabi turns to AI and self-service to meet quadrupled service demand

  • Acquia saw improvements in CSAT, SLA adherence, and agent productivity with Zendesk Support

  • AdRoll cut their first reply times in half with Zendesk Support

  • AllSaints saw a 14-point NPS increase over 12 months

  • Aurora Fashions supports multiple brands and delivers an omnichannel experience

  • BaubleBar chose Zendesk Support for its integration with Magento

  • Coursera recognized Zendesk Support as a system they could grow with

  • Easy Taxi uses Zendesk to build relationships with their drivers

  • Edmunds tackles 50% of CX volume with personalized chat

  • Expedia - Customer Case Study

  • Foursquare leverages self-service to serve more customers, faster

  • InVision achieves near-perfect CSAT scores with Zendesk Support and Guide

  • Le Tote increases agent productivity by 3X to handle a sharp spike in ticket volume