“We haven’t needed to look elsewhere or switch to a different tool because if there’s anything that we don’t have or can’t do with Zendesk, there’s an add-on like Forethought or Lessonly that we can easily integrate.”

"Once you understand how to leverage Zendesk’s features, it empowers you in ways other solutions don’t. The payoff, in terms of relevance and functionality, is significantly greater."

"Zendesk’s powerful localization made it the right investment for our growth, giving us confidence that Zendesk AI will seamlessly expand our services across multiple languages."

"Chat is a real game changer for us. This is our clients’ preferred way to communicate with us. Their security is very important to us because we are a financial institution, and with Zendesk we have the option to see whether clients are chatting with us from inside or outside …

“We wanted to minimize risk as much as possible when we launched our call center in India, to make sure the launch was super stable, that everybody loves what they’re doing. Everybody felt comfortable with Zendesk, which is what we needed."

Zendesk is one of the most solid platforms I have worked in, especially as system administrator. I can vouch for that."

“Thumbs up, thumbs down. Italians are chatty. We like to talk, and we like to use our hands when we do. So we decided to use this way to allow people to share feedback.”

"We are a regulated organisation, and this is where Zendesk is particularly useful for us. All of our calls, email interactions and chats are recorded. And for regulatory purposes, this is essential, because we then have a record of all interactions in order to address repudiation issues with customers—to create …

“Chat is very accessible, making it easy for our customers to reach us. Because agents can chat with several people at the same time, issues can be dealt with faster."

"We especially love the possibility of personalizing the product with so many customization options. Zendesk offers us a fully autonomous hands-on approach to create new rules or new configurations to use right away, without having to wait for a developer’s intervention. We can customize the text on customer satisfaction surveys …

"We want technology to be seamless and enable people to be successful. That’s our purpose. That’s our mission."

"What I really like about Zendesk, from a user’s point of view, is that all they have to do is send us an email. Then everything is managed behind the scenes. It’s seamless."

"Zendesk gives us better visibility into our communication, volume and quality of interactions, and email histories. The reporting allows us to identify trends so we can improve staffing and therefore manage peak times more effectively."

“Zendesk has been pretty awesome in that respect. We’re doing all of the social, we’re doing all of our inbound inquiries, all the chats, and we’re doing all the click-and-collect. We’re making the most of the platform, that’s for sure."

"I found that the relationship was key for me to make an informed decision. The Zendesk team is always available, accessible, always offering ideas."