330 Zendesk Messaging Testimonials

“Zendesk Support is intuitive. Learning to use the tool was a pretty simple process with a quick ramp-up time.”

“Zendesk Chat helps us maintain a positive 90% CSAT so customers are kept happy.”

“Zendesk has empowered us to bring all customer support efforts together, giving us insight into how we can improve as an organization. It has completely transformed agent efficiency and our visibility of the customer journey.”

“From the agent experience, moving from Kustomer’s timeline to Zendesk has really helped us manage conversations. Previously, agents didn’t have a clear view of recent or ongoing conversations.”

“Customers trust us to create a space where their kids are going to play, where their families will grow up, and where they can relax every day. We value that trust. It’s important we meet expectations, get back to customers as quickly as possible, and ensure they’re directed to the right person and provided with the correct information.”

“Our user-centred philosophy means providing exceptional customer support has always been an important part of our growth strategy. In the gaming industry there are lots of products that offer similar value, so customer service can be a decisive factor in customer loyalty.”

“Zendesk offers great flexibility and rich product capabilities that allow us to continuously improve our customer service operations.”

“Fortunately, the Zendesk platform is open, straightforward, and intuitive to use. The migration took about six months in total–which speaks volumes for the flexibility of the platform.”

“We had no good way to keep conversations together, to keep one agent managing a conversation with a customer. Zendesk has gone a long way to help us with that.”

“In our business, we need to provide a seamless, personalized experience to clients without actually meeting them in person. Zendesk helps us connect with clients so they have an exceptional stay.”

“When we started out. We realized customers had a lot of questions for us. So we set up a simple VoIP support system. So we added a chat tool and then an email channel.”

“We reply to almost 24 messages every 30 seconds. Chat requests are about very specific things. A customer requests a PIN, and in less than five seconds, agents send back a PIN.”

“Bukalapak wants to become the best customer service provider in the Indonesian ecommerce space, and we see Zendesk as the way forward to achieve that.”

“It comes down to the fact that we can structure the data as we want, integrate it with external services, and build our own AI on top of Zendesk’s flexible architecture.”

“We thrive on building something in a way that’s never been built before, and to continue exploring and considering the endless possibilities that Zendesk is giving us in terms of what we can integrate into the whole system. That’s just bloody amazing—I think we can change the way that support is being done in an exciting way.”