"I found that the relationship was key for me to make an informed decision. The Zendesk team is always available, accessible, always offering ideas."

“Zendesk helped Faberlic transform its customer experience into a well-oiled machine. As customers continue to expect better support, we want to give them faster, more personalized answers to their requests.”

“We had different systems for ticket communication, chat, and phone, so we couldn’t see one single source of truth across all interactions. We needed to unify our support teams around the same system and the same reporting, and we were able to consolidate all three channels in Zendesk, which is …

“We can easily expand and grow on different continents and be confident that our customer service operation works.”

“From the agent experience, moving from Kustomer’s timeline to Zendesk has really helped us manage conversations. Previously, agents didn’t have a clear view of recent or ongoing conversations.”

“Customers trust us to create a space where their kids are going to play, where their families will grow up, and where they can relax every day. We value that trust. It’s important we meet expectations, get back to customers as quickly as possible, and ensure they’re directed to the …

“Our user-centred philosophy means providing exceptional customer support has always been an important part of our growth strategy. In the gaming industry there are lots of products that offer similar value, so customer service can be a decisive factor in customer loyalty.”

“Zendesk offers great flexibility and rich product capabilities that allow us to continuously improve our customer service operations.”

“Fortunately, the Zendesk platform is open, straightforward, and intuitive to use. The migration took about six months in total–which speaks volumes for the flexibility of the platform.”

“We had no good way to keep conversations together, to keep one agent managing a conversation with a customer. Zendesk has gone a long way to help us with that.”

“In our business, we need to provide a seamless, personalized experience to clients without actually meeting them in person. Zendesk helps us connect with clients so they have an exceptional stay.”

“When we started out. We realized customers had a lot of questions for us. So we set up a simple VoIP support system. So we added a chat tool and then an email channel.”

“We reply to almost 24 messages every 30 seconds. Chat requests are about very specific things. A customer requests a PIN, and in less than five seconds, agents send back a PIN.”

“Bukalapak wants to become the best customer service provider in the Indonesian ecommerce space, and we see Zendesk as the way forward to achieve that.”

“It comes down to the fact that we can structure the data as we want, integrate it with external services, and build our own AI on top of Zendesk’s flexible architecture.”