“We were looking for something that would take us into the future with best-of-breed tools, and Zendesk fits what we were looking for more than anything else.”

"Zendesk’s rule-based logic and no-code workflows let Zipcar move faster and adopt a more agile support approach, ultimately improving member support and experience."

"Chat allows us to create rules that allow us to proactively interact with our clients in a given stage of a user flow within the website or the app. By being able to request feedback in a chat, we can now track quality of service over time, and better manage …

“We can easily expand and grow on different continents and be confident that our customer service operation works.”

“From the agent experience, moving from Kustomer’s timeline to Zendesk has really helped us manage conversations. Previously, agents didn’t have a clear view of recent or ongoing conversations.”

“Customers trust us to create a space where their kids are going to play, where their families will grow up, and where they can relax every day. We value that trust. It’s important we meet expectations, get back to customers as quickly as possible, and ensure they’re directed to the …

“Our user-centred philosophy means providing exceptional customer support has always been an important part of our growth strategy. In the gaming industry there are lots of products that offer similar value, so customer service can be a decisive factor in customer loyalty.”

“Zendesk offers great flexibility and rich product capabilities that allow us to continuously improve our customer service operations.”

“Fortunately, the Zendesk platform is open, straightforward, and intuitive to use. The migration took about six months in total–which speaks volumes for the flexibility of the platform.”

“We had no good way to keep conversations together, to keep one agent managing a conversation with a customer. Zendesk has gone a long way to help us with that.”

“In our business, we need to provide a seamless, personalized experience to clients without actually meeting them in person. Zendesk helps us connect with clients so they have an exceptional stay.”

“When we started out. We realized customers had a lot of questions for us. So we set up a simple VoIP support system. So we added a chat tool and then an email channel.”

“We reply to almost 24 messages every 30 seconds. Chat requests are about very specific things. A customer requests a PIN, and in less than five seconds, agents send back a PIN.”

“Bukalapak wants to become the best customer service provider in the Indonesian ecommerce space, and we see Zendesk as the way forward to achieve that.”

“It comes down to the fact that we can structure the data as we want, integrate it with external services, and build our own AI on top of Zendesk’s flexible architecture.”