“We realized very quickly that making sure our customer support is the best in the field allows us to onboard very large companies. So we bring this ability to create programs around how to be highly successful with our tool.”

“Zendesk has simply made our job so much easier in maintaining our high standards both prior to and throughout this pandemic. We have more visibility seeing trends from our customers and tracking what our internal teams are doing. At the end of the day, we can ensure a more well-rounded …

“Zero training makes it much easier to implement new intents for unique or uncommon questions without needing extensive training data.”

“The tone shift and expanded summarization features have been an absolute game changer for our team, significantly improving the clarity and efficiency of our responses.”

“Zendesk aligns with Medbridge’s values and goals to help more people and improve lives.”

“Zendesk is almost an extension of our business now, and that's probably one of the greatest compliments I can pay. There's a lot of people on hand to support us and drive our business forward.”

"By reviewing Zendesk data, we found gaps in our website, updated it, and saw interactions drop 50% in just three weeks—proof of Zendesk helping us act fast and stay prepared."

“This greatly strengthens our relationships with existing partners and gives us a strong platform to secure future contracts."

"Zendesk’s rule-based logic and no-code workflows let Zipcar move faster and adopt a more agile support approach, ultimately improving member support and experience."

“Zendesk stood out because it was cost-effective and easy to set up. Its no-code platform meant we didn’t need extensive IT resources to integrate it with our other systems.”

“We ran a survey last year asking how our customers want to get help from us. The amount of people saying they want to self-serve or get answers without talking to somebody was quite surprising. In response, we’re now focusing on experimenting with AI and improving our non-agent help.”

"Zendesk provided the perfect balance of functionality and adaptability, being easy to implement, scalable as we grow, and truly a game changer for us."

"The shift to a proactive HR approach marks a transformative step in how we anticipate and meet the evolving needs of our employees."

“Employees now have tools they never had before. And we get back the gift of time, so we’ve been able to tackle larger projects and focus on more complex issues.”

“AI has really helped us be more efficient. It reduces our daily workloads so we can focus on higher-priority tasks and respond to customers more quickly.”