"We still get about 80 percent of tickets created by inbound calls, so we added a lot more agents for the voice channel in Zendesk."

“I honestly don't think that there should be any fear around chat. It provides a better, low-effort support experience for customers. It also helped decrease volume on other channels.”

“Our team primarily serves customers through live chat and email. We try to leverage those real-time conversations and real-time engagements to make that personal connection, which is so meaningful to parents.”

“Zendesk aligns with Medbridge’s values and goals to help more people and improve lives.”

“Zendesk is almost an extension of our business now, and that's probably one of the greatest compliments I can pay. There's a lot of people on hand to support us and drive our business forward.”

"By reviewing Zendesk data, we found gaps in our website, updated it, and saw interactions drop 50% in just three weeks—proof of Zendesk helping us act fast and stay prepared."

“This greatly strengthens our relationships with existing partners and gives us a strong platform to secure future contracts."

"Zendesk’s rule-based logic and no-code workflows let Zipcar move faster and adopt a more agile support approach, ultimately improving member support and experience."

“Zendesk stood out because it was cost-effective and easy to set up. Its no-code platform meant we didn’t need extensive IT resources to integrate it with our other systems.”

“Zero training makes it much easier to implement new intents for unique or uncommon questions without needing extensive training data.”

“We ran a survey last year asking how our customers want to get help from us. The amount of people saying they want to self-serve or get answers without talking to somebody was quite surprising. In response, we’re now focusing on experimenting with AI and improving our non-agent help.”

"Zendesk provided the perfect balance of functionality and adaptability, being easy to implement, scalable as we grow, and truly a game changer for us."

"The shift to a proactive HR approach marks a transformative step in how we anticipate and meet the evolving needs of our employees."

“Employees now have tools they never had before. And we get back the gift of time, so we’ve been able to tackle larger projects and focus on more complex issues.”

“AI has really helped us be more efficient. It reduces our daily workloads so we can focus on higher-priority tasks and respond to customers more quickly.”