330 Zendesk Messaging Testimonials

“Zero training makes it much easier to implement new intents for unique or uncommon questions without needing extensive training data.”

“We are delighted with our customer satisfaction levels, especially since Starling Bank is in its infancy. The features of Zendesk’s solution can help us improve further—the sky is the limit.”

"We switched from Salesforce's Service Cloud to Zendesk in large part because of GenAI functionality, but it's been a huge win outside of that. I'm optimistic that we might be able to add 1-2 pts of margin from the operational improvements enabled by this switch."

“Zendesk is almost an extension of our business now, and that's probably one of the greatest compliments I can pay. There's a lot of people on hand to support us and drive our business forward.”

"By reviewing Zendesk data, we found gaps in our website, updated it, and saw interactions drop 50% in just three weeks—proof of Zendesk helping us act fast and stay prepared."

“This greatly strengthens our relationships with existing partners and gives us a strong platform to secure future contracts."

"Zendesk’s rule-based logic and no-code workflows let Zipcar move faster and adopt a more agile support approach, ultimately improving member support and experience."

“Zendesk stood out because it was cost-effective and easy to set up. Its no-code platform meant we didn’t need extensive IT resources to integrate it with our other systems.”

“We ran a survey last year asking how our customers want to get help from us. The amount of people saying they want to self-serve or get answers without talking to somebody was quite surprising. In response, we’re now focusing on experimenting with AI and improving our non-agent help.”

"Zendesk provided the perfect balance of functionality and adaptability, being easy to implement, scalable as we grow, and truly a game changer for us."

"The shift to a proactive HR approach marks a transformative step in how we anticipate and meet the evolving needs of our employees."

“Employees now have tools they never had before. And we get back the gift of time, so we’ve been able to tackle larger projects and focus on more complex issues.”

“AI has really helped us be more efficient. It reduces our daily workloads so we can focus on higher-priority tasks and respond to customers more quickly.”

"We looked at other providers but kept coming back to Zendesk because we could integrate all our CX software and systems through one interface."

“Agents now have more time to focus on tickets or queries that require more effort. A lot of tedious questions like ‘Where can I find my invoice?’ or ‘How do I track my order?’ are now auto-resolved by the Help Center or the bot.”