“Zero training makes it much easier to implement new intents for unique or uncommon questions without needing extensive training data.”

"We switched from Salesforce's Service Cloud to Zendesk in large part because of GenAI functionality, but it's been a huge win outside of that. I'm optimistic that we might be able to add 1-2 pts of margin from the operational improvements enabled by this switch."

“We want to be anywhere and everywhere the customer is able to contact us, and build a reputation for providing an immediate response, no matter the day or time. Zendesk allows us to do that and quickly respond to both customers and professionals.”

“If I’m working a messaging ticket, I can help a player from registration to their first bet to the withdrawal of their winnings. I don’t have to hunt for tickets—it’s all there."

“With Zendesk, automation creates the collection ticket and automatically sends the emails. This prevents agents from going through hundreds of tickets to do that work manually.”

“With Zendesk, we’ve gained clarity, speed, and control. We’re not just solving tickets—we’re building a better customer experience.”

“Zendesk is constantly innovating, and with Appamondo’s expertise, we’re able to stay ahead of the curve."

“Zendesk Assist has helped us deepen our knowledge of Zendesk and optimize processes that used to take a lot of time. Now we can focus on strategic improvements instead of getting lost in technical details.”

“We've doubled our capacity, and Zendesk has been instrumental in making that possible.”

“Zendesk was designed to be easy to start with, and flexible enough to scale with us as our needs evolve.”

“We wanted to create a service portal that went beyond IT and facility management to support multiple departments across the university. With Zendesk, we’ve successfully made that vision a reality.”

“Zendesk’s AI-powered ticket summarisation is a game changer. With just one click, it provides a clear three-sentence recap of the ticket history, making it incredibly easy to get up to speed."

“We chose Zendesk because it makes integration easy. It gives us a lot of freedom and we don’t need to develop anything internally to integrate new features. We can move ahead quickly without it causing drag.”

“Thanks to Zendesk, our customer service evolves with our company, ensuring fast and effective support even in complex situations.”

“Zendesk’s AI agents optimize response times and contribute to an impressive 82 percent customer satisfaction rate in automation.”