330 Zendesk Messaging Testimonials

“Anything that Zendesk offers that could be of interest in terms of functionality, we take seriously. We consider leveraging everything that makes sense for our teams.”

"By reviewing Zendesk data, we found gaps in our website, updated it, and saw interactions drop 50% in just three weeks—proof of Zendesk helping us act fast and stay prepared."

“Zendesk’s ability to grow with Uber as we launched cities, scaled products, and built our support organization has been key to our customer service success story.”

“With Zendesk, automation creates the collection ticket and automatically sends the emails. This prevents agents from going through hundreds of tickets to do that work manually.”

“With Zendesk, we’ve gained clarity, speed, and control. We’re not just solving tickets—we’re building a better customer experience.”

“Zendesk is constantly innovating, and with Appamondo’s expertise, we’re able to stay ahead of the curve."

“Zendesk Assist has helped us deepen our knowledge of Zendesk and optimize processes that used to take a lot of time. Now we can focus on strategic improvements instead of getting lost in technical details.”

“We've doubled our capacity, and Zendesk has been instrumental in making that possible.”

“Zendesk was designed to be easy to start with, and flexible enough to scale with us as our needs evolve.”

“We wanted to create a service portal that went beyond IT and facility management to support multiple departments across the university. With Zendesk, we’ve successfully made that vision a reality.”

“Zendesk’s AI-powered ticket summarisation is a game changer. With just one click, it provides a clear three-sentence recap of the ticket history, making it incredibly easy to get up to speed."

“We chose Zendesk because it makes integration easy. It gives us a lot of freedom and we don’t need to develop anything internally to integrate new features. We can move ahead quickly without it causing drag.”

“Thanks to Zendesk, our customer service evolves with our company, ensuring fast and effective support even in complex situations.”

“Zendesk’s AI agents optimize response times and contribute to an impressive 82 percent customer satisfaction rate in automation.”

"Zendesk’s powerful localization made it the right investment for our growth, giving us confidence that Zendesk AI will seamlessly expand our services across multiple languages."