“We have a huge crossover of customers who contact our teams. It’s helpful to have a 360-degree view so we can point business customers back to their account manager, or help consumers on the spot.”

"We brought it all through the same instance. It was important to us to have everything in one place—it just makes it so much more streamlined from a ticket sharing and reporting perspective."

“You have to differentiate yourself in service these days and do that by delivering an awesome experience, even if you’re a product company. This is why we embrace everything from the tech perspective.”

“With Zendesk, automation creates the collection ticket and automatically sends the emails. This prevents agents from going through hundreds of tickets to do that work manually.”

“With Zendesk, we’ve gained clarity, speed, and control. We’re not just solving tickets—we’re building a better customer experience.”

“Zendesk is constantly innovating, and with Appamondo’s expertise, we’re able to stay ahead of the curve."

“Zendesk Assist has helped us deepen our knowledge of Zendesk and optimize processes that used to take a lot of time. Now we can focus on strategic improvements instead of getting lost in technical details.”

“We've doubled our capacity, and Zendesk has been instrumental in making that possible.”

“Zendesk was designed to be easy to start with, and flexible enough to scale with us as our needs evolve.”

“We wanted to create a service portal that went beyond IT and facility management to support multiple departments across the university. With Zendesk, we’ve successfully made that vision a reality.”

“Zendesk’s AI-powered ticket summarisation is a game changer. With just one click, it provides a clear three-sentence recap of the ticket history, making it incredibly easy to get up to speed."

“We chose Zendesk because it makes integration easy. It gives us a lot of freedom and we don’t need to develop anything internally to integrate new features. We can move ahead quickly without it causing drag.”

“Thanks to Zendesk, our customer service evolves with our company, ensuring fast and effective support even in complex situations.”

“Zendesk’s AI agents optimize response times and contribute to an impressive 82 percent customer satisfaction rate in automation.”

"Zendesk’s powerful localization made it the right investment for our growth, giving us confidence that Zendesk AI will seamlessly expand our services across multiple languages."