330 Zendesk Messaging Testimonials

“Anything that Zendesk offers that could be of interest in terms of functionality, we take seriously. We consider leveraging everything that makes sense for our teams.”

"I can now focus on 10 employee superstars, rather than having 12 team members that aren't as strong. The efficiency gains that we've seen mean that during peak periods, we don't have to recruit extra staff."

“We wanted to create a service portal that went beyond IT and facility management to support multiple departments across the university. With Zendesk, we’ve successfully made that vision a reality.”

“Zendesk keeps support tickets organized so we can easily filter customers. The team can send out mass messages all at once via Sunshine Conversations instead of manual one-offs to communicate, track customers, and send updates in a timely manner.”

“Zendesk facilitates care. It creates a seamless experience where the customer has everything proactively available to them, which reduces inbound communications to the support team.”

“As a new startup, things are changing on the fly. With Zendesk, we are able to make changes very quickly without IT involvement.”

“The Zendesk bot is perfect for our users that need help when our agents are offline. They can interact with the bot to get answers quickly. Instead of sending us an email and waiting until the next day to hear from us, they can get answers to their questions right away.”

“We have the Zendesk integration for both Facebook and Twitter. So if any of our members send us DMs on either of those platforms, those are converted into tickets and then our agents are able to reply to those straight from the ticket queue.”

“Zendesk is an integral part of our operational excellence and service strategy. It’s the source of truth for us to identify our customers' pain-points and improve our performance. That’s where our customer and team insights come together. It’s where we can measure and see what’s going on in real-time, enabling us to rapidly address any areas where pain-points are identified or where performance is slipping.”

"We can now offer personalized, 24-hour support because the Ada chatbot, which we call GloBot, partners well with the Zendesk help center."

“Last year we deflected almost 8,000 tickets due to self-service enabled by Zendesk. That amounts to about $1.3M saved due to the reduction in tickets.”

"Last year, we had 7 million interactions with our customers which represents how vital GCash is in the day-to-day lives of Filipinos. Zendesk has helped us see the granularity of these interactions and deeply understand the intents and sentiments of our customers. It has enabled us to see beyond the demand and paved the way in providing richer insights and creating a more positive experience to our customers."

“We have dramatically improved the level of service we’ve been able to provide both internal and external customers, which wouldn’t have been possible without Zendesk functionality and reporting.”

“We wanted all the reporting to be housed in one space, and the previous on-premises phone system just didn’t have that. The biggest benefit for us was the increased reporting capabilities from the ticket volume on email channels. That helped us maximize our efficiency and gain the data we needed to make business decisions.”

“We saw how our customer service team was working with Zendesk to become more efficient and improve the customer experience, and we decided to bring that magic to our internal employee operations.”