“Zendesk integrations provide great visibility into the business and help drive one-touch interactions.”

“We were looking for something that would take us into the future with best-of-breed tools, and Zendesk fits what we were looking for more than anything else.”

“Zendesk’s ability to grow with Uber as we launched cities, scaled products, and built our support organization has been key to our customer service success story.”

“Zendesk helps us grow and evolve. We gain deep insight into how efficient our support team is in providing assistance and we reconfigure those metrics to examine business processes and improve customer satisfaction.”

"We needed a system that was easy to set up, maintain, and optimize, and allowed us to gain an elevated level of transparency into our customers' support needs."

“The reporting functionality in Zendesk is unbelievably powerful. We’ve made some great product decisions based on the data we’re getting.”

“There’s been a 63 percent usage of digital engagement – a channel we didn’t have before. It’s given customers the option for self-service, where it makes sense, and reduced the burden on our clients seeking simple answers from us in an 'analog' way.”

“We are able to drive more reporting with Zendesk and show executive leadership that support is a revenue-generating center, in addition to improving customer satisfaction and member engagement.”

“We were able to decrease our wait time to roughly 40 seconds, and nearly 100% of tickets are resolved in a single touch.”

“The voice of the customer data from Zendesk is so powerful, we’ve been able to work smarter and cut unnecessary steps from the CX process. That ultimately helps reduce return rates and increase customer retention.”

“We conducted a thorough vendor analysis of 10 to 15 customer support platforms. We scored each one based on our requirements and use cases. Zendesk had the winning formula, supported by price, customizability, and robust APIs.”

“Zendesk reporting gives us the data we need to learn about our customers. Collecting all that data in one platform is going to help us grow our company and improve the guest experience.”

“Sunshine Conversations is the keystone of the scalability of our customer service operations, breaking down barriers and adding value in every single interaction between the customer and the customer service agent.”

“Zendesk keeps support tickets organized so we can easily filter customers. The team can send out mass messages all at once via Sunshine Conversations instead of manual one-offs to communicate, track customers, and send updates in a timely manner.”

“Zendesk facilitates care. It creates a seamless experience where the customer has everything proactively available to them, which reduces inbound communications to the support team.”