Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 330 Testimonials View
  • 241 Case Studies View
  • 32 Customer Videos View
Customer Rating Review Score based on 5971 reference ratings
4.8/5.0 (5971)
  • Summer 2025 Market Leader Live Chat Software

More from Zendesk Messaging

Featured Testimonials

  • “Our close rate on sales has gone through the roof, increasing at least 75 percent. It’s a massive improvement, just based on the fact that we can respond quicker and …

  • “We wanted to offer more channels and the best thing to do was to use Zendesk for everything. It was so easy to implement, and it’s flexible, if we need …

  • “We wanted to make every interaction with customers an effortless experience.”

Featured Case Studies

  • FCC + Zendesk Saving taxpayers 85% with greater transparency and faster replies

  • Miinto reduced phone calls by 40% using Zendesk Chat

  • Fast growth, fast resolution times how Showpo is scaling support with Zendesk

Featured Customer Videos

  • Netwealth - Customer Success Story (Matt Heine - Joint Managing Director)
  • The O2 Arena - Customer Success Story (Adam Wilson - Head of Customer Relations)
  • Cleveland Cavaliers - Customer Success Story (Tim Kyse - Vice President of Customer Experience)

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.