Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5837 reference ratings
4.8/5.0 (5837)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software

More from Zendesk Messaging

Featured Testimonials

  • “We love the people at Zendesk. We think they’re super responsive, super engaged and really interested in what we’re doing with the product, so much so that they’ve visited our contact center in Wisconsin and watched our agents demonstrate their passion for customer service.”

  • “Zendesk helped our team both survive and also thrive in a fast-growth stage. I’m really, really grateful for what Zendesk has done for us.”

  • "Zendesk’s powerful localization made it the right investment for our growth, giving us confidence that Zendesk AI will seamlessly expand our services across multiple languages."

Featured Case Studies

  • Musicians serving musicians: how Reverb uses Zendesk to provide a proactive, personalized CX

  • College storage company opts for Zendesk to power a growing startup

  • Udacity + Zendesk Best-in-class with the metrics to prove it

Featured Customer Videos

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.