Describe who the software is best for - their role(s) within what kind of companies.
Zendesk Chat is a tool designed for customer service agents to create better experiences for their customers. Zendesk can grow with businesses of any size, from small companies to large enterprise teams.
Zendesk Chat helps businesses deliver an effortless customer experience by providing the tools necessary to offer real-time support on websites, mobile apps, and through messaging services. Zendesk Chat can be used by customer service teams to provide post-purchase support as well as sales team for lead generation.
How does this software benefit them?
Chat helps customer service agents create a more personal connection with customers looking for support. It’s a fast and effective way to offer help — without interrupting the customer experience. By making live support available on websites, mobile apps, and on messaging channels, support agents are “always on” and available, allowing customers to take the conversation anywhere without being limited by device or channel.
Chat allows agents to serve multiple customers at the same time increasing productivity. Serving multiple customers also reduces the overall customer wait times. In fact, response rates for Zendesk Chat can be as low as 30 seconds.
Proactive engagement through Chat also reduces online cart abandonment and increases sales. Customers are three times more likely to make a purchase when they are reached out to with a chat. The Forrester Total Economic Impact study indicates that customers can expect a 29% lift in conversion rates after chat is added to a website.
How technical do users need to be to use the software?
Zendesk Chat users don’t need to be technically savvy. Thanks to the product’s ease of use and and intuitive interface, support agents of all technical abilities can easily set up and begin implementing Chat.
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