Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 242 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 330 Testimonials View
  • 242 Case Studies View
  • 32 Customer Videos View
Customer Rating Review Score based on 6244 reference ratings
4.8/5.0 (6244)
  • Summer 2026 Market Leader Live Chat Software
    Press Release Report

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Featured Testimonials

  • “Zendesk Chat helps us maintain a positive 90% CSAT so customers are kept happy.”

    Jorge Vernetta Global Operations Manager

  • "In the long term, the idea is to build in chat bots. These virtual agents can help our users anytime by searching in Guide for information, articles, and FAQs that …

    Sabrina Amiri Head of Content and Customer Service

  • "For example, we wanted to focus on proactive chat in Denmark for a single day and, with just as a click of a button, we switched on the proactive chat. …

    Maria Karenda Customer Operations Administrator
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Featured Case Studies

  • With Zendesk, agents focus on the customer, not the software

    Larry Diamond Chief Executive Officer & Co-Founder

  • Micro Center bolsters its customer-first ethos with a customer-centric support solution

    Beth Held Director of Call Center Operations

  • NYX Gaming offers omnichannel customer service with Zendesk

    Steve Ross Head of U.S. Customer Service
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Featured Customer Videos

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Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 242 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.

FeaturedCustomers has 2,056,311+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.