Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5701 reference ratings
4.8/5.0 (5701)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software
    Press ReleaseReport

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Featured Testimonials

  • "Right now we’re only using the widget, but the intention is to create an even better chat experience for our products using Zendesk Chat."

    Anne KainzCustomer Support Lead-Global

  • “We've doubled our capacity, and Zendesk has been instrumental in making that possible.”

    Jeff GrattonVice President of Member Services

  • "People noticed that we were implementing stuff that they were asking for. Even on other threads they would say, ‘I saw that you guys did this, that’s so awesome.’"

    Stephanie WestbrookDocumentation and Community Manager
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Featured Case Studies

  • Nexon earned a 114% increase in their CSAT score with the Zendesk omnichannel solution

    Barry SchwartzAssociate Director of Customer Support

  • Thinkific + Zendesk Support worth switching for

    Veronica HowesDirector of Customer Success

  • Plum redefines insurance, serving customers at lightning speed with Zendesk

    Santhosh VijayanandaCustomer Success Director
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Featured Customer Videos

  • Play Video
    Tim SulzbergerService Design and Innovation Manager
  • Play Video
    Larry DiamondManaging Director and Chief Executive Officer
  • Play Video
    Chris SinclairDelivery Manager
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Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.

FeaturedCustomers has 1,838,949+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.