Zendesk Messaging

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Read 249 Zendesk Messaging reviews and testimonials from customers, explore 176 case studies and customer success stories, and watch 20 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5557 reference ratings
4.8/5.0 (5557)
  • Market Leader 2024 2024
    Summer 2024Market LeaderLive Chat Software

More from Zendesk Messaging

Featured Testimonials

  • “It comes down to the fact that we can structure the data as we want, integrate it with external services, and build our own AI on top of Zendesk’s flexible architecture.”

  • "We’re continuously launching new products and features and expanding into new markets, and Zendesk gives us the flexibility to scale based on our needs."

  • “The willingness to be our partner, to listen and hear us out and come up with solutions, is the thing we appreciate most about Zendesk—that relationship and responsiveness.”

Featured Case Studies

  • Nexon earned a 114% increase in their CSAT score with the Zendesk omnichannel solution

  • Spartan Race + Zendesk Better, faster support that pays off

  • KEEN puts its best foot forward with customers and partners

Featured Customer Videos

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 249 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 176 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 20 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.