Zendesk Messaging

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Read 330 Zendesk Messaging reviews and testimonials from customers, explore 241 case studies and customer success stories, and watch 32 customer videos to see why companies chose Zendesk Messaging as their Live Chat Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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Customer Rating Review Scorebased on 5747 reference ratings
4.8/5.0 (5747)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software

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Featured Testimonials

  • "With the flexibility of the product we could have accelerated to a four-month implementation. However, we wanted to be cognizant of the change we were bringing at a rapid pace."

  • "If you make a mistake by shipping a certain type of order at a different type of rate, the mistake is compounded when a thousand orders ship that way. If you don’t do it right, you can lose all your money on shipping costs."

  • “We wanted to standardize and use a solution that was going to be super reliable and that would grow with us. We see loads of opportunities for using Zendesk.”

Featured Case Studies

  • Rhythm Energy empowers growth and agents with agile CX

  • MYOB boosts self-service capabilities, automation, and scalability to its team with Zendesk

  • Daniel Wellington seamlessly scales customer service worldwide with Zendesk

Featured Customer Videos

Additional Zendesk Messaging Information & Resources

Read Zendesk Messaging Reviews, Testimonials & Customer References from 330 real Zendesk Messaging customers.

Browse Zendesk Messaging Case Studies, Customer Success Stories, & Customer References from 241 businesses that use Zendesk Messaging.

Watch Zendesk Messaging Customer Videos to learn why 32 businesses chose Zendesk Messaging.

Explore answers to frequently asked questions about Zendesk Messaging.