”You can’t create a transactional brand anymore — you can’t be only about the first purchase. Retention has to be top of mind.”

"Our most loyal customers appreciate SMS and it gives us the ability to engage with them in a way we never could. Using Yotpo SMSBump, we can create personalized conversations that spark and sustain customer relationships, engaging at the most impactful points in the buyer journey."

”There are so many opportunities to tailor promotions based on the shared data within Yotpo’s platform. We can send a text message to just one loyalty VIP tier and also offer them a segmented promotion.”

“Yotpo is the ideal choice for us because it allows us to view the customer holistically across every touchpoint in the journey. Having a single, integrated platform to manage this is incredibly valuable for our team."

"When SMS & Email were with different providers, it was hard to see the big picture of my marketing channels’ impact on strategy. With all that data finally together, it’s a much more realistic picture of the business."

"Customer Experience is the highest priority. We know what value a loyalty program can drive, but rather than driving towards KPIs, we decided to launch with a focus on clear value and ease of use for our customers."

“We knew from a lot of research that Yotpo was best in class. And after leaving and experiencing another service, this became more clear.”

”Running cross sell campaigns without the ability to segment customers by historical sales data was really hard. We would have to manually upload customer lists pulled from another platform.”

”Having real life social proof of how effective our products are is extremely important in a competitive marketplace.”

"Since launching our Loyalty program, it’s almost harder to lose a customer than to acquire a new one."

”We were looking for a loyalty solution but when we found out Yotpo also had a Reviews & UGC platform with better analytics and onsite experience as well as a pay as you go SMS model, we were sold."

”We wanted a reliable and accessible provider. Because we had already worked with Yotpo for Reviews and Loyalty, it made the most sense. We were super familiar and comfortable with Yotpo, we knew they’d do an amazing job.”

“We were excited when Yotpo announced this feature and immediately wanted to be among the first to pilot it. We knew it was going to be very beneficial to our customers from a user experience standpoint.”

"As a lean team, we needed an easier way to build effective automated flows and engaging customer follow-ups. Yotpo Email stood out as an intuitive and powerful solution.”

"Our customers told us exactly what they wanted - first access and the ability to skip the line. Loyalty helped us turn that into an experience that feels authentic to our brand."