“A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team. This has increased efficiency multi-folds.”

“Within a few weeks of implementing the chatbot, ABFRL's management began to notice an uptick in employee productivity. Instead of spending time navigating complex interfaces and attempting to gather information from various sources, employees were able to access the details they needed by using the chatbot to find answers to …