"By adding a relevance engine to HP Service Manager, Convergys is able to automatically target notifications to the right team based on the specific issue and client."

"xMatters allows us to communicate with the entire organization in a matter of seconds when we need it the most. It helps us bridge gaps between all of our remote sites globally and provides us with real time situational analysis during an emergency."

"Literally the first couple of rescues we sent out using the new system were solved in minutes."

"xMatters is simple to use, efficient and effective! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like New Relic, Nagios, and ServiceNow. We are more efficient, more informed, and …

"We use xMatters for manual and automated notifications. The application and APIs are easy to use, portable, available on multiple platforms with all the necessary options for security and auditing. From a support standpoint, xMatters is a highly available application with very good notifications regarding maintenance, feature enhancements, etc. The …

"By adding a relevance engine to their ITSM process with integrations to Service Now and Interlink BES, Centrica is able to automatically target notifications to the right team based on the specific issue and client."

"It used to take three hours to reach everyone. Now it takes just minutes."

"xMatters allows us to effectively communicate outages and high profile events to our internal teams, business partners and senior leadership. We use this for notifications (one way communication) and escalations (two way communication)."

"The iOS app is easy and fast to use. The ability to acknowledge that we have received the alert from the app is a nice feature."

"xMatters provides an excellent service/tool that allows Forsythe to communicate specific information consistently and quickly to our Executive Leadership, Crisis Mgmt team and employee base to respond and react in the most efficient manner that limits impact to our customers."

"The peace of mind of knowing that I can contact any of my constituents, and also supply them with accurate information on their smartphones, is priceless. Having the ability to communicate timely and accurate information is the key."

"Communication is at the heart of crisis management, and we now have a way to intuitively and seamlessly push information to the specific team members who require it. This is absolutely critical in a crisis when events can change quickly.”

"We changed the way we communicate Major Incidents to Technology and the business, allowing people to subscribe to what they care about."

"The Intermountain Stroke request process is quick and efficient every time because it’s simplified and to the point. This is because of our dedicated 24/7 neurologists, a great Transfer Center team, and the programming capabilities of xMatters."

"We have a lot of different vendors that we deal with, and I would rate xMatters as being at the top of the list."