51 xMatters Testimonials

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  • "Imagine what you could do with a system that ensures the data that goes into it, is the best quality."

  • "My favorite feature is creating groups on the fly for targeted secure notifications."

  • "As a cloud-based application, xMatters would be easier for us to manage and deploy across our many locations. Plus, it integrates with ServiceNow, giving us consistent documentation in our service management system so we can truly measure gaps and find time-to-fix opportunities."

  • "You have to have a crisis management program with timely and intelligent communications."

  • "The customers now take advantage of the ability to subscribe to the events that impact them and IT Operations can now minimize the broadcasts of irrelevant information."

  • "xMatters synchronizes groups, users, and roles with our ServiceNow instance to simplify the creation of critical rota and device preferences that become make or break for contacting the right people when a critical incident occurs."

  • "We had a very aggressive timeline, but we knew we had to implement strategically throughout the organization because of xMatters’ robust capabilities."

  • "One of the attractions to xMatters is it supports both emergency and operational notification requirements within our hospitals and throughout the organization."

  • "Imagine what you could do with automated schedules and escalations in your organization."

  • "Following the Ferguson verdict, we quickly notified stores in the highest-risk zones to cease operations and close for the evening, and notified other stores in the area to be prepared to evacuate. The ability to expedite notification through xMatters was key to protecting our team members and customers. We were …

  • "By adding a relevance engine to HP Service Manager, Convergys is able to automatically target notifications to the right team based on the specific issue and client."

  • "It’s all automated so it doesn’t have to go back to the data center to look up contact information for each escalation."

  • "Very Great Product. I like how easy the product is to use and how quick and knowledgeable the customer support is. I use xMatters on a daily basis as the SME for my company. The product is very easy to use and does its intended function very well. The best …

  • "xMatters is our single address in the cloud which provides us with a worry free alerting service. The powerful REST-API gives us a chance to adapt the oncall-schedule to our needs in a quick and easy way. With the xMatters App and custom forms we get critical information in time …

  • "xMatters revolutionized our capabilities—upgrading our IT management and Business Continuity effectiveness exponentially."