51 xMatters Testimonials

"By adding a relevance engine to HP Service Manager, Convergys is able to automatically target notifications to the right team based on the specific issue and client."

"xMatters is hands down the best platform in this space. After doing hands-on demos with several incident management tools, our organization found that the features and flexibility provided by xMatters met or exceeded our requirements in ways that other solutions couldn't. Their team has always been engaged, responsive and professional and adopts our feedback into tangible changes to their product."

"The peace of mind of knowing that I can contact any of my constituents, and also supply them with accurate information on their smartphones, is priceless. Having the ability to communicate timely and accurate information is the key."

"xMatters synchronizes groups, users, and roles with our ServiceNow instance to simplify the creation of critical rota and device preferences that become make or break for contacting the right people when a critical incident occurs."

"Imagine if you had a system that was flexible enough to allow you to build communication plans for all of your unique business processes."

"Imagine what you could do with a system that ensures the data that goes into it, is the best quality."

"xMatters has brought in massive efficiency gains in what comes to Major Incident Management namely around speed to act and valuable information to the business."

"xMatters is our single address in the cloud which provides us with a worry free alerting service. The powerful REST-API gives us a chance to adapt the oncall-schedule to our needs in a quick and easy way. With the xMatters App and custom forms we get critical information in time which can be handled without losing sight of the issue reported."

"It used to take three hours to reach everyone. Now it takes just minutes."

"Being SaaS-based, setup and maintenance of the product itself are effortless. This also provides availability regardless of the outages in your environment-a big plus. The mobile app is easy to install and use and works well. The product has good logging which has been useful when people indicate they didn’t get notified, and we are able to identify the cause (e.g. they are setup for email only and wonder why they didn’t get a call)."

"We operate in a rapid-paced 'Dev-Ops' world of continuous development coupled with high expectations from internal customers of being first to market in all that we do."

"Imagine what you could do by automating cross-team collaboration in your organization."

"xMatters is much faster to deploy and use. We had it up in a matter of days, versus months."

"My favorite feature is creating groups on the fly for targeted secure notifications."

"It’s all automated so it doesn’t have to go back to the data center to look up contact information for each escalation."