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"xMatters allows us to effectively communicate outages and high profile events to our internal teams, business partners and senior leadership. We use this for notifications (one way communication) and escalations (two way communication)."
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"We use xMatters for manual and automated notifications. The application and APIs are easy to use, portable, available on multiple platforms with all the necessary options for security and auditing. From a support standpoint, xMatters is a highly available application with very good notifications regarding maintenance, feature enhancements, etc. The …
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"We integrated xMatters with ServiceNow to help improve our Incident Management Process. Our ability to escalate alerts and pull teams together quickly via xMatters means our system uptime remain consistently high."
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"Very Great Product. I like how easy the product is to use and how quick and knowledgeable the customer support is. I use xMatters on a daily basis as the SME for my company. The product is very easy to use and does its intended function very well. The best …
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"We have been using xMatters for some time now and could not have selected a better product! Everything from managing our Information Technology on-call schedules to managing workflow with the integration has been world-class. To top it off, the amazing support is icing on the cake. Every single person we …
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"xMatters is our single address in the cloud which provides us with a worry free alerting service. The powerful REST-API gives us a chance to adapt the oncall-schedule to our needs in a quick and easy way. With the xMatters App and custom forms we get critical information in time …
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"The iOS app is easy and fast to use. The ability to acknowledge that we have received the alert from the app is a nice feature."
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"xMatters provides an excellent service/tool that allows Forsythe to communicate specific information consistently and quickly to our Executive Leadership, Crisis Mgmt team and employee base to respond and react in the most efficient manner that limits impact to our customers."
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"Imagine what you could do by automating cross-team collaboration in your organization."
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"From initial contact through purchase, training and support, xMatters have be thorough and professional. Software is simple and intuitive to use and we are already accruing the benefits in our business continuity program."
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"By adding a relevance engine to HP Service Manager, Convergys is able to automatically target notifications to the right team based on the specific issue and client."
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"xMatters is much faster to deploy and use. We had it up in a matter of days, versus months."
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"The Intermountain Stroke request process is quick and efficient every time because it’s simplified and to the point. This is because of our dedicated 24/7 neurologists, a great Transfer Center team, and the programming capabilities of xMatters."
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"xMatters has brought in massive efficiency gains in what comes to Major Incident Management namely around speed to act and valuable information to the business."
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“xMatters is going to be one of the applications we use as a foundation, and not just for IT needs. We can use it for alerting for just about any business process. Again, it comes down to efficiency, and that’s the key thing we look at with xMatters."