51 xMatters Testimonials

"xMatters is much faster to deploy and use. We had it up in a matter of days, versus months."

"All the information is in one report. We’ve removed the risk of the wrong message being sent."

"We are using BMC Control-M for our schedule jobs and with the help of xMatters we are able to update the BMC Control-M job in real-time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person."

"xMatters is hands down the best platform in this space. After doing hands-on demos with several incident management tools, our organization found that the features and flexibility provided by xMatters met or exceeded our requirements in ways that other solutions couldn't. Their team has always been engaged, responsive and professional and adopts our feedback into tangible changes to their product."

"The iOS app is easy and fast to use. The ability to acknowledge that we have received the alert from the app is a nice feature."

"The Intermountain Stroke request process is quick and efficient every time because it’s simplified and to the point. This is because of our dedicated 24/7 neurologists, a great Transfer Center team, and the programming capabilities of xMatters."

"xMatters allows us to communicate with the entire organization in a matter of seconds when we need it the most. It helps us bridge gaps between all of our remote sites globally and provides us with real time situational analysis during an emergency."

"We implemented xMatters and within hours we have seen the product payoff. We have 350 users managing how and when they want to be notified for our IT department."

"You have to have a crisis management program with timely and intelligent communications."

"Imagine what you could do by automating cross-team collaboration in your organization."

"We changed the way we communicate Major Incidents to Technology and the business, allowing people to subscribe to what they care about."

"We have been using xMatters for some time now and could not have selected a better product! Everything from managing our Information Technology on-call schedules to managing workflow with the integration has been world-class. To top it off, the amazing support is icing on the cake. Every single person we have had the chance to work with has been incredibly helpful. xMatters makes sure that the entire customer experience meets our specific needs. We trust them to continue to deliver as we scale our enterprise."

"From initial contact through purchase, training and support, xMatters have be thorough and professional. Software is simple and intuitive to use and we are already accruing the benefits in our business continuity program."

"xMatters allows us to effectively communicate outages and high profile events to our internal teams, business partners and senior leadership. We use this for notifications (one way communication) and escalations (two way communication)."

"My favorite feature is creating groups on the fly for targeted secure notifications."