51 xMatters Testimonials

"You have to have a crisis management program with timely and intelligent communications."

"I am a software administrator, and this is the least "problematic" application I administer. There are plenty of tips and tricks for users, as well as videos for training, etc. When you do have an issue - be it technical or user driven, however, these are probably the most responsive and helpful support teams I have had the fortune of dealing with. Thank you xMatters, you keep me out of trouble with my users!"

"My favorite feature is creating groups on the fly for targeted secure notifications."

"Imagine if you had a system that was flexible enough to allow you to build communication plans for all of your unique business processes."

"We changed the way we communicate Major Incidents to Technology and the business, allowing people to subscribe to what they care about."

"xMatters synchronizes groups, users, and roles with our ServiceNow instance to simplify the creation of critical rota and device preferences that become make or break for contacting the right people when a critical incident occurs."

"xMatters revolutionized our capabilities—upgrading our IT management and Business Continuity effectiveness exponentially."

"From initial contact through purchase, training and support, xMatters have be thorough and professional. Software is simple and intuitive to use and we are already accruing the benefits in our business continuity program."

"Imagine what you could do by automating cross-team collaboration in your organization."

"Imagine what you could do with two-way mobile access in your organization."

"xMatters calls you on the phone, provides a brief on why you’re being called, and then pushes you into the conference bridge instantly. Amazing!"

"We use xMatters to effectively distribute our business continuity plans to our critical business functions."

"We have been using xMatters for some time now and could not have selected a better product! Everything from managing our Information Technology on-call schedules to managing workflow with the integration has been world-class. To top it off, the amazing support is icing on the cake. Every single person we have had the chance to work with has been incredibly helpful. xMatters makes sure that the entire customer experience meets our specific needs. We trust them to continue to deliver as we scale our enterprise."

"Imagine what you could do with a system that ensures the data that goes into it, is the best quality."

"We integrated xMatters with ServiceNow to help improve our Incident Management Process. Our ability to escalate alerts and pull teams together quickly via xMatters means our system uptime remain consistently high."