"We are using BMC Control-M for our schedule jobs and with the help of xMatters we are able to update the BMC Control-M job in real-time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine …

"xMatters revolutionized our capabilities—upgrading our IT management and Business Continuity effectiveness exponentially."

"I am a software administrator, and this is the least "problematic" application I administer. There are plenty of tips and tricks for users, as well as videos for training, etc. When you do have an issue - be it technical or user driven, however, these are probably the most responsive …

"xMatters synchronizes groups, users, and roles with our ServiceNow instance to simplify the creation of critical rota and device preferences that become make or break for contacting the right people when a critical incident occurs."

"As an integral part of the communities we serve, we have a special responsibility to reliably manage the quality of our foods. xMatters has been an instrumental partner in meeting our Customer First Strategy."

"The xMatters product assists in crisis communications and timely, effective and accurate messages with our business partners."

"It used to take three hours to reach everyone. Now it takes just minutes."

"We had a very aggressive timeline, but we knew we had to implement strategically throughout the organization because of xMatters’ robust capabilities."

"One of the attractions to xMatters is it supports both emergency and operational notification requirements within our hospitals and throughout the organization."

"xMatters allows us to effectively communicate outages and high profile events to our internal teams, business partners and senior leadership. We use this for notifications (one way communication) and escalations (two way communication)."

"You have to have a crisis management program with timely and intelligent communications."

"xMatters has brought in massive efficiency gains in what comes to Major Incident Management namely around speed to act and valuable information to the business."

"Imagine what you could do by automating cross-team collaboration in your organization."

"As a cloud-based application, xMatters would be easier for us to manage and deploy across our many locations. Plus, it integrates with ServiceNow, giving us consistent documentation in our service management system so we can truly measure gaps and find time-to-fix opportunities."

"xMatters is hands down the best platform in this space. After doing hands-on demos with several incident management tools, our organization found that the features and flexibility provided by xMatters met or exceeded our requirements in ways that other solutions couldn't. Their team has always been engaged, responsive and professional …