51 xMatters Testimonials

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  • "Imagine if you had a system that was flexible enough to allow you to build communication plans for all of your unique business processes."

  • "xMatters allows us to communicate with the entire organization in a matter of seconds when we need it the most. It helps us bridge gaps between all of our remote sites globally and provides us with real time situational analysis during an emergency."

  • "We are using BMC Control-M for our schedule jobs and with the help of xMatters we are able to update the BMC Control-M job in real-time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine …

  • "My favorite feature is creating groups on the fly for targeted secure notifications."

  • "It’s all automated so it doesn’t have to go back to the data center to look up contact information for each escalation."

  • "Following the Ferguson verdict, we quickly notified stores in the highest-risk zones to cease operations and close for the evening, and notified other stores in the area to be prepared to evacuate. The ability to expedite notification through xMatters was key to protecting our team members and customers. We were …

  • "The iOS app is easy and fast to use. The ability to acknowledge that we have received the alert from the app is a nice feature."

  • "xMatters revolutionized our capabilities—upgrading our IT management and Business Continuity effectiveness exponentially."

  • "The customers now take advantage of the ability to subscribe to the events that impact them and IT Operations can now minimize the broadcasts of irrelevant information."

  • "We had a very aggressive timeline, but we knew we had to implement strategically throughout the organization because of xMatters’ robust capabilities."

  • "One of the attractions to xMatters is it supports both emergency and operational notification requirements within our hospitals and throughout the organization."

  • "xMatters is hands down the best platform in this space. After doing hands-on demos with several incident management tools, our organization found that the features and flexibility provided by xMatters met or exceeded our requirements in ways that other solutions couldn't. Their team has always been engaged, responsive and professional …

  • "We changed the way we communicate Major Incidents to Technology and the business, allowing people to subscribe to what they care about."

  • "Imagine what you could do with automated schedules and escalations in your organization."

  • "Literally the first couple of rescues we sent out using the new system were solved in minutes."