Wordnerds Testimonials

"The use of Wordnerds has allowed us to take raw data and apply a “human voice” to our customers’ issues. We have a relatively mature data model that allows us to identify trends of issues that our customers face, however, some stakeholders were still not seeing the impact of these numbers on our customers experience, particularly when we saw low numbers of complaints. By utilising the work that Wordnerds do, we have been able to add real depth to the validity of all our numbers, being able to pinpoint, highlight and really home in on the issues that matter to our customers and be able to present the power of those issues to all stakeholders. As a result we have seen several major changes already to customer journeys based on stories that Wordnerds have helped us tell."

"We're actually calculating that based on average human reading speed, that processing saves you around 245 hours per month."