Wordnerds Testimonials

"Residents were always complaining that the communal cleaning was never done to a satisfactory standard. There was this thing whereby they felt that the contractor was using dirty water we'd done a very deep dive just looking at Waters Edge with Wordnerds, trying to understand the trend. When we challenged the contractor, we pulled out all the reports from Wordnerds showing them word for word what residents were saying about dirty water."

"As a business, we spend a lot of time getting customer feedback but we focus very much on the headline numbers—what they've given us out of 10. We're not very good at understanding why they feel like that and feeding that into our service improvement."