41 Willis Towers Watson Testimonials

"You have to digitize transactional work, like you do for customers. You have to look at all high-touch, highly administrative work, and figure out how you will automate it. That’s a big part of the agenda moving forward.”

"The culture of Upwork is foundational to who we are; it’s the driving force for why people come to work. Everyone’s here because we believe in the mission; it surrounds everything we do. We talk about how we create programs that are a physical manifestation of our values and mission.”

“Willis Towers Watson Employee Engagement Software has allowed us to make quick progress on employee engagement. It means we can rapidly address topics that we know are important to employees. An agile approach to employee surveys is important because that’s how we work as a business and HR operates in the same way.”

"You start to deconstruct jobs into tasks and pockets of work, and your employee population from numbers of people to clusters of skills.”

"What’s really required of future workers is fundamentally to be avid learners. Companies need to be in a place to help their people reskill.”

"Companies are going to need more of very scarce talent in areas such as AI and data science. Those people are already very expensive and hard to find. HR leaders are going to have to get good at growing their own and reskilling their people.”

“We have a big role to play around culture and purpose. We need to make sure that we continue to build this as our North Star across the organization and leverage it for the decisions that people make every day.”

“We have reached a cultural tipping point in the workplace, driven by public attitude shifts on employment policies, blurred lines between work and home life, and generational differences in the expectations of work itself.”

"In a fluid organization what binds people together is culture. In other words, culture is the new structure.”

“When your organization’s work is less concrete and more dynamic, people identify more with intangibles. They’re going to grab what they can to give meaning to what they do. That’s why culture and purpose and shared values aren’t just fads.”

“You need fewer experts to know how to operate and you need more people who can think conceptually and use data to their advantage.”

"How we apply data and technology is increasingly more critical to ensure a scientific and evidencebased profession. We need to move from a world of experience to one of science, analytics and judgement.”

"It takes a tremendous amount of knowledge about the business and good data to tell you what your real needs are and where you should be focusing your time. HR is in a unique position to draw insights from trusted data to help make smarter decisions.”

"We use analytics to inform our more complex analysis and decision making. We hired a data scientist on our team, and it’s been helpful in producing workforce insights; this role enables us to lean into more robust data-driven decision making.”

"With the use of integrated data platforms, we don’t have to organize around functions anymore: We can actually organize around employee experiences and have multifunctional groups.”