"My operating mantra was the question: Do we have the organizational capability to run and grow the business. To distinguish run and grow, run is all about efficiently executing today’s operations, and grow is about understanding the paths to profitable revenue growth and having the organization prepared to deliver on …

"Agility can seem difficult when you are part of a large, mature company; people often think that this way of working could only exist in start-ups. Our role is to make it safe for people to operate in an agile manner by getting comfortable trying little things, failing small and …

"You start to deconstruct jobs into tasks and pockets of work, and your employee population from numbers of people to clusters of skills.”

“We have reached a cultural tipping point in the workplace, driven by public attitude shifts on employment policies, blurred lines between work and home life, and generational differences in the expectations of work itself.”

"In a fluid organization what binds people together is culture. In other words, culture is the new structure.”

“When your organization’s work is less concrete and more dynamic, people identify more with intangibles. They’re going to grab what they can to give meaning to what they do. That’s why culture and purpose and shared values aren’t just fads.”

"The culture of Upwork is foundational to who we are; it’s the driving force for why people come to work. Everyone’s here because we believe in the mission; it surrounds everything we do. We talk about how we create programs that are a physical manifestation of our values and mission.”

“You need fewer experts to know how to operate and you need more people who can think conceptually and use data to their advantage.”

"How we apply data and technology is increasingly more critical to ensure a scientific and evidencebased profession. We need to move from a world of experience to one of science, analytics and judgement.”

"It takes a tremendous amount of knowledge about the business and good data to tell you what your real needs are and where you should be focusing your time. HR is in a unique position to draw insights from trusted data to help make smarter decisions.”

"We use analytics to inform our more complex analysis and decision making. We hired a data scientist on our team, and it’s been helpful in producing workforce insights; this role enables us to lean into more robust data-driven decision making.”

"With the use of integrated data platforms, we don’t have to organize around functions anymore: We can actually organize around employee experiences and have multifunctional groups.”

“Our meeting agendas were always organized to accommodate different time zones to ensure we had real-time input from people working on the ground in every region where the company operates. This took a lot of additional time and effort, but it really helped maximize inclusiveness in the design process as …

"With Willis Towers Watson Compensation Software, I feel like we have a bigger team than we do in reality because I now have a tool that is powerful enough to massage my data and give me answers, enabling me to clearly present the impact to a broad range of stakeholders.”

“The true value of the survey is at the local level. As a multinational operating all over the world, the process needs to be decentralized and dissemination of our messages needs to occur locally.”