"The Icertis Contract Intelligence platform is specifically designed for ease of use to accelerate time to value for our customers and maximize their return on this mission-critical investment. Integrating the Whatfix platform into our offering helps us drive digital adoption and improve engagement at some of the world’s largest companies …

“Whatfix allowed us to embed guidance directly into the tool, like a ‘MyHelp’ button, so users can access the information they need in the moment. Whether beginners or advanced users performing more complex tasks, the guidance is tailored to their needs and keeps training seamlessly integrated within the workflow."

“With Whatfix, our Product team was empowered to create content/walkthroughs without dependencies on development/design/release dates with partners better equipped to educate themselves with new and existing features. 75% of partners find what they need in the Self Help Search section.”

“With Whatfix, we’ve completely shifted how onboarding and training works. We now have basic and domain-specific curriculum, Flows tailored to user roles, and embedded support that our teams genuinely appreciate. They often ask, ‘why don’t we have this on all of our digital tools."

"What started as a simple 'point & click' & how-to exercise has transformed into a growth partnership. Whatfix helps us ensure compliance across contract start and end dates with in-app guidance & interactive smart triggers, thereby saving us a tremendous amount of rework, avoiding contract delays and boosting user experience."

“We were evaluating other DAP vendors, but the engagement with Whatfix was unreal; we just hit it off. The willingness of the people at Whatfix to come together and make it work was a difference-maker.”

“We don’t work with any other partners that are so keen to support us as Whatfix. The Whatfix team has set such a high standard for us. I enjoy working with Whatfix, and I’m excited to see what else we can do eventually and how we can make it even …

“The biggest value we have found that we didn’t originally expect was seeing what search terms folks were using in Self Help that did not lead to successful matches. It allowed us to better refine content in existing articles to match the terms they might be using and identify resources …

“As users grapple with new security measures, we required a proactive in-app experience to guide them in completing their task flow and ensure limited impact to our internal support channels.”