69 Whatfix Testimonials

“It’s all about moving closer to our
 customers. Whatfix is helping PlayOJO transform the onboarding and adoption process, ensuring more players join the PlayOJO gaming community and enjoy responsible gaming."

"We're so glad to have found Whatfix. It makes training so much easier. It takes a person out of hand holding customers and enables them to self-serve. It is very easy to use and very helpful."

"Top vendor, great solution! With a heavily customised Salesforce instance and multicultural processes to cater for, the flexibility of Whatfix empowers us to get the right training to the right people, at the right time!"

“Whatfix allowed us to embed guidance directly into the tool, like a ‘MyHelp’ button, so users can access the information they need in the moment. Whether beginners or advanced users performing more complex tasks, the guidance is tailored to their needs and keeps training seamlessly integrated within the workflow."

"What started as a simple 'point & click' & how-to exercise has transformed into a growth partnership. Whatfix helps us ensure compliance across contract start and end dates with in-app guidance & interactive smart triggers, thereby saving us a tremendous amount of rework, avoiding contract delays and boosting user experience."

“We were evaluating other DAP vendors, but the engagement with Whatfix was unreal; we just hit it off. The willingness of the people at Whatfix to come together and make it work was a difference-maker.”

“We don’t work with any other partners that are so keen to support us as Whatfix. The Whatfix team has set such a high standard for us. I enjoy working with Whatfix, and I’m excited to see what else we can do eventually and how we can make it even better than it already is."

“The biggest value we have found that we didn’t originally expect was seeing what search terms folks were using in Self Help that did not lead to successful matches. It allowed us to better refine content in existing articles to match the terms they might be using and identify resources we were unaware folks needed and get them added."

“As users grapple with new security measures, we required a proactive in-app experience to guide them in completing their task flow and ensure limited impact to our internal support channels.”