“The biggest benefit we’ve seen from Whatfix is giving our users the ability to become self-sufficient faster and feel confident in what they’re doing. We’ve seen an 86% user adoption rate with Whatfix, which is huge.”

"With Whatfix, our training and documentation effort has gone down by upto 60%. While creation and updation has become much easier."

“Step-by-step guidance inside the Icertis application means users are more productive and less frustrated with our contract management process. We can provide contextual self-support and make announcements within the application. Employees don't need to stop what they are doing when they have questions – they can get answers to their …

“Whatfix allowed us to embed guidance directly into the tool, like a ‘MyHelp’ button, so users can access the information they need in the moment. Whether beginners or advanced users performing more complex tasks, the guidance is tailored to their needs and keeps training seamlessly integrated within the workflow."

"What started as a simple 'point & click' & how-to exercise has transformed into a growth partnership. Whatfix helps us ensure compliance across contract start and end dates with in-app guidance & interactive smart triggers, thereby saving us a tremendous amount of rework, avoiding contract delays and boosting user experience."

“We were evaluating other DAP vendors, but the engagement with Whatfix was unreal; we just hit it off. The willingness of the people at Whatfix to come together and make it work was a difference-maker.”

“We don’t work with any other partners that are so keen to support us as Whatfix. The Whatfix team has set such a high standard for us. I enjoy working with Whatfix, and I’m excited to see what else we can do eventually and how we can make it even …

“The biggest value we have found that we didn’t originally expect was seeing what search terms folks were using in Self Help that did not lead to successful matches. It allowed us to better refine content in existing articles to match the terms they might be using and identify resources …

“As users grapple with new security measures, we required a proactive in-app experience to guide them in completing their task flow and ensure limited impact to our internal support channels.”