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"A successful staffing firm located in the midwest that migrated from our legacy live chat platform, WebsiteAlive, to our new multi channel solution, Alive5."
"Since the pandemic hit, we went from seeing a high volume at the front desk transitioning over to answered questions in the chatbot."
Best live chat and help desk software for customer support and online sales. LiveChat helps to build a level of trust with people browsing the website and makes them more likely to make a purchase. Increase overall customer satisfaction through a more personalized way of communication with LiveChat. Over 28,000 companies rely on LiveChat in their everyday duties. Some of the major ones include: Ikea, Acer, Samsung, RyanAir, PayPal, Kaspersky Lab, LG, Suzuki, and Renault. Try LiveChat for free!
REVE Chat is a multi-channel customer communication platform that provides real time sales and support assistance with AI powered chatbots to automate chats along with human touch. With REVE Chat, offer support to your visitors and customers across website, social, mobile and messaging apps. It also offers a complete suite of customer engagement tools such as co-browsing and video chat to interactively engage customers via personalized conversations and deliver virtual in person experience.
Tidio offers an all-in-one customer communication solution that combines live chat, help desk, chatbots, and AI agents to help businesses deliver efficient, personalized, and responsible support experiences. Designed for companies of all sizes, Tidio enhances customer engagement and automates routine interactions while keeping human agents available for complex or sensitive inquiries. Tidio’s live chat enables real-time communication with visitors, allowing businesses to respond instantly, increase conversions, and provide proactive assistance. The help desk system organizes customer inquiries in one shared inbox, streamlining ticket management and collaboration across support teams. Tidio’s Flows (chatbot-like automations) streamline responses to common questions, guide users through predefined workflows, and help reduce response times. Lyro, the AI agent, extends this automation by understanding customer intent, retrieving relevant information, and offering accurate, trustworthy answers grounded in verified data. The AI agent is designed to be responsible and reliable – it operates transparently, avoids speculation, and seamlessly transfers conversations to human operators whenever needed. Tidio integrates with popular e-commerce and CRM platforms, supports multilingual communication, and provides analytics to track customer satisfaction, agent performance, and chatbot effectiveness. Businesses can customize workflows, automate sales and support processes, and maintain consistent, branded customer experiences across channels. All plans offer a 7-day free trial with no credit card required.
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