Waypoint Group

Read 11 Waypoint Group reviews and testimonials from customers, explore 4 case studies and customer success stories, and watch customer videos to see why companies chose Waypoint Group as their

Waypoint Group’s primary offering TopBox is an account-centric customer feedback engine specially designed for B2B firms. Response rates to surveys. They often achieve 80% or more. Customer churn and expansion potential. Relationship Strength and Depth. A single point of contact often turns into a single point of failure.

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  • 4 Case Studies View
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Customer Rating Review Score based on 950 reference ratings
4.8/5.0 (950)

11Testimonials

  • “We’re extremely impressed by the Waypoint Group’s expertise and thought leadership in operational CEM programs for B2B companies. Their expert consulting clearly drives measurable impact for their customers.”

    Dale Weideman Director of B2B Customer Solutions

  • "Waypoint’s partnership and expertise in voice of customer is unparalleled. They really dive deep into the analytics and deliver unique insights for B2B."

    Kevin Lau Retention Marketing Manager

  • “very effective in creating better relationships and exposing problems that our customers are experiencing, but not necessarily talking about.”

    Kurt Wolfgang Chief Executive Officer
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4 Case Studies

  • B2B Telecommunications Firm Changes Trajectory

  • Intacct is all about creating Customers for Life and use TopBox’s feedback …

    Derek Taylor Vice President of Client Services

  • How one Saas Company Saved 46 Accounts from Churn in 3 Months

    Paul Piazza Vice President of Client Service
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Additional Waypoint Group Information & Resources

Read Waypoint Group Reviews, Testimonials & Customer References from 11 real Waypoint Group customers.

Browse Waypoint Group Case Studies, Customer Success Stories, & Customer References from 4 businesses that use Waypoint Group.

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