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Waypoint Group’s primary offering TopBox is an account-centric customer feedback engine specially designed for B2B firms. Response rates to surveys. They often achieve 80% or more. Customer churn and expansion potential. Relationship Strength and Depth. A single point of contact often turns into a single point of failure.
“We’re extremely impressed by the Waypoint Group’s expertise and thought leadership in operational CEM programs for B2B companies. Their expert consulting clearly drives measurable impact for their customers.”
“My team now has clear action items that we can track and measure for improvement. Waypoint Group helped us build a solid feedback program.”
“very effective in creating better relationships and exposing problems that our customers are experiencing, but not necessarily talking about.”
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