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"At Médiamétrie, we conduct hundreds of audience measurements for our radio partners every day. The Voxco multi-mode platform allows us to qualify the respondents by telephone (CATI) and very easily transfer them to the IVR system to determine song popularity. Since using the integrated Voxco platform, we have significantly increased our productivity and made the management of the thousands of songs that we process each year much more efficient."
“We have been using Voxco’s technology for 10 years. Being able to use Voxco IVR for surveys as well as for messaging programs has been a big advantage for us. We could grow our business into new areas, outside of surveys, by helping clients with their customer satisfaction programs. We could do this without any new investments, simply by leveraging the capabilities of the IVR system.”
FormAssembly is an enterprise form solution built to help teams streamline complex processes and drive quality form conversions. They help organization in healthcare, financial services, higher education and multiple other industries quickly create web forms, collect data, and streamline their workflows through smart integrations with Salesforce and other third party systems.
Honestly is composed of individuals who share a passion for people and the potential they bring to organizations, be it as customers or employees. Their job is to develop solutions in employee engagement and customer experience to help their partners achieve this.
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. See your data in your CRM software and set automation based on the scores & feedback. Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.
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