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“We have been using Voxco’s technology for 10 years. Being able to use Voxco IVR for surveys as well as for messaging programs has been a big advantage for us. We could grow our business into new areas, outside of surveys, by helping clients with their customer satisfaction programs. We could do this without any new investments, simply by leveraging the capabilities of the IVR system.”
"Voxco survey software is one of our favorite tech tools for community-based participatory research. It is one of the absolute BEST tech tools we have found for data collection in the field. Voxco has made data collection easy and secure, no matter the project."
Client Heartbeat is a simple customer feedback tool for accounting firms, that surveys customers, measures satisfaction and identifies those that are 'at risk'. The tool works by sending personalized email surveys to customers (and getting industry high response rates of over 60%). Unlike generic survey tools, Client Heartbeat tracks changes in customer satisfaction in combination with industry data, to give intelligence behind the results. With inbuilt benchmarking features, Client Heartbeat compares satisfaction levels and performance against other companies of similar size and industry.
Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.
Survey Analytics started in Seattle, WA in 2002 and is one of the industries leading providers of multi platform market research software and innovative technologies. In 2008 Survey Analytics made Inc. Magazine's list of the fastest-growing private companies ranking 25th among business-service providers. In 2011 Survey Analytics expanded and opened a second U.S. office in Cincinnati, OH and a Development Center in Pune, India. Combined their team holds over 10 years of experience in market research and software development.
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