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  • 4.7 / 5.0 (5079)
    Verified477+ References
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  • 4.7 / 5.0 (2985)
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Vitally Case Studies

  • Shogun uses rule-based alerts in Vitally to zero in on merchants who are in need of support in a busy customer base of 18,000.

  • Customer.io uses Vitally Health Scores and Playbooks to make sure no customers fall through the cracks.

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  • Reference Rating
    4.7 / 5.0
    Customer References477 total
    About

    Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.

  • Reference Rating
    4.7 / 5.0
    Customer References54 total
    About

    Planhat is a powerful, beautiful, and an easy to use tool for Customer Success. It helps companies reduce churn, increase and identify upsell opportunities, communicate seamlessly with team members, and these are just a few things Planhat does. At Planhat, they are passionate about customer success and are proud to have been part of the evolution of CS over the past 15 years - with a team and founders who have been working in the field since before the official title of customer success came about. With all the experience and knowledge they built a solution that they love to use, and one that their customers enjoy using to achieve their financial and operational goals.

  • Reference Rating
    4.7 / 5.0
    Customer References108 total
    About

    Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.

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