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Vitally Case Studies

  • User Interviews masters proactive Customer Success and reduces customer churn by 50% with Vitally.

    Hope SupernicDirector of Customer Success

  • Customer.io uses Vitally Health Scores and Playbooks to make sure no customers fall through the cracks.

    Natalie OnionsVP of Customers
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    Customer References37 total
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    Arrows is a customer onboarding checklist. Send every customer a personalized onboarding plan, with automated email reminders, due dates, assigned tasks, and a lot more. Guide your customer accounts to success. Arrows is a shared home for your customers’ tasks and goals. Plus, there’s an internal overview so you can see exactly what each account has done, needs to do, and where they’re going next.

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    4.7 / 5.0
    Customer References471 total
    About

    Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.

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    Kilterly’s mission is to help you maximize the success of your business. They provide data-driven insights and tools that help you build and maintain an effective customer success strategy while creating cross-sell and up-sell opportunities. Their customer success software was carefully developed to help you create a great customer experience, reduce customer churn, and increase revenue, profits, and total customer count.

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