44 VanillaSoft Testimonials

"Our decision to choose the best system for us was not any easy one. There is a lot of competition out there in the end we chose VanillaSoft. Our account manager was extremely patient, diligent, and knew more about the product he was selling than any sales person I have ever dealt with. You should be proud to have him on your team and he should be the standard by which your sales people are measured. To say we are impressed with the system is an understatement. As simple as it is to use and administer, we do realize it is a very sophisticated CRM and look forward to seeing the advancements in the years to come. I wish I had something nice to say about tech support, but we have not needed any."

"I run a sales team that strictly works over the phone. I looked at a number of call center CRM tools before making my decision. VanillaSoft stuck out because of its smart routing system. The hottest leads are automatically put in front of the reps, forcing them to add good notes or simply close the deal. Also, with VanillaSoft's auto dialing, we have also doubled our talk time. We have become far more efficient – thanks to Vanilla Soft."

"We love your system. It has helped increase our productivity immeasurably. I will be meeting with a number of other prominent Division Leaders from time to time. When I get the opportunity to do so, I will pass along our very positive experience with your company. Thank you very much for your great service and for your great product."

"The VanillaSoft team took time to understand the complexities of our business. They spent a lot of time with us to help us achieve our ideals."

“The VanillaSoft setup is very easy, and the ability to speak with a live person without being on hold forever makes me feel very comfortable. We are calling five times as many contacts as we were before VanillaSoft. Since appointment setting is all about the numbers, volume is important. The appointment setters love the software and its ease of use. I am extremely happy with being able to log in, hit a few buttons and see how everyone is doing in a matter of seconds.”

“VanillaSoft is very responsive to our needs. They help with all technical issues and even go out and attempt to support products that integrate with theirs instead of telling you to go to that products service center. They also make changes to the software based on their customers needs and requests. All in all a great customer oriented company."

"I’ve been testing VanillaSoft for one hour now and I am very happy to see that everything works easily and simply and above all: that it’s affordable. A lot of companies that offer the same kind of products should learn from you guys."

“We had originally built our own solution in house because it was difficult to find a turn-key solution for outbound sales calls that met our specific needs. As we began growing, we were thrilled to find VanillaSoft. It was easy to implement into a relatively complex organizational structure and met all of our needs when it came to features and reporting. It is definitely a solution built for inside sales and appointment setting professionals”

“VanillaSoft is very responsive to our needs. They help with all technical issues and even go out and attempt to support products that integrate with theirs instead of telling you to go to that products service center. They also make changes to the software based on their customers needs and requests. All in all a great customer oriented company.”

"We have been using VanillaSoft for over 3 years now and I couldn't be more pleased. When we started we saw a fourfold increase in the results of our telesales operation. Leads are up, sales are up and I couldn't be more pleased. What a simple program. It just works."

"VanillaSoft supercharged our call center operations. The speed at which we receive and route our key leads is amazing. VanillaSoft is the complete package."

"Having people make appointments for my closers and top salespeople has been amazing. Instead of my best salespeople spending hours setting their own appointments, they now receive appointments straight to their calendars. No hassle for them, and they can do what they do best. Sell. It has changed the dynamic of the sales department completely. The appointment setters are motivated to set great appointments. The closers love it, because the sales come in much faster. VanillaSoft allows the appointment setters to reach many more people, making sure that they are never called twice, and that no one is fighting over which contact is theirs. It's a beautiful thing."

"VanillaSoft allows me to get to the customer before anyone else by calling the newest lead first. I love it."

“VanillaSoft is the perfect sales tool to help sales reps to stay on top of clients, identify prospects faster, and focus salespeople on the main goal ─ closing deals.”

“We are very happy with VanillaSoft Professional. VanillaSoft is software created by call center experts for call center professionals. They understand the user experience and delivered on fulfilling all of my purchase criteria and more. Functionality plus ease of set up, smooth onboarding, and excellent customer service and support makes VanillaSoft a no-brainer."