44 VanillaSoft Testimonials

“VanillaSoft’s queuebased routing not only boosted calls per hour, but increased sales.”

"VanillaSoft's call-activity dashboard allows me to see real-time stats necessary to control the center operations."

“VanillaSoft is a phenomenal tool for any outbound project, large or small. I am able to generate the reports my clients need at the touch of a finger. VanillaSoft’s BEST tech support people EVER have always been there when I had an issue or just a moment of confusion. Each time I get on the phone with them, I learn something new that VanillaSoft can do, which means something cool I can do."

"Importing leads is so easy! I love the fact that you can save the layout and just return to it each up load sequence. I import for multiple sources and the fact that I can just pick my custom layout each time, makes what used to be a major pain, into a process of extreme ease."

"Auto-dialing coupled with intelligent lead routing allow our agents to focus on their core responsibilities and revenue generating tasks. With VanillaSoft our agents can move nearly three times faster than dialing by hand. This is a tremendous advantage."

“I am extremely impressed with how easy it was to get started and train my marketers on the VanillaSoft solution. As well, I had a lot of flexibility on how I wanted this program to run for our company. Plus, customer service is EXCELLENT at VanillaSoft. I highly recommend VanillaSoft to anyone.”

“Fundraising professionals are constantly facing economic challenges. When we decided to look for a lower cost alterative to our tele-fundraising software, we were concerned that the lower cost may also mean a loss of features and service we need. That was definitely not the case with VanillaSoft. The service has met our needs, and the support and service we receive is excellent."

“VanillaSoft is a phenomenal tool for any outbound project, large or small. I am able to generate the reports my clients need at the touch of a finger. VanillaSoft’s BEST tech support people EVER have always been there when I had an issue or just a moment of confusion. Each time I get on the phone with them, I learn something new that VanillaSoft can do, which means something cool I can do."

“The VanillaSoft setup is very easy, and the ability to speak with a live person without being on hold forever makes me feel very comfortable. We are calling five times as many contacts as we were before VanillaSoft. Since appointment setting is all about the numbers, volume is important. The appointment setters love the software and its ease of use. I am extremely happy with being able to log in, hit a few buttons and see how everyone is doing in a matter of seconds.”

"VanillaSoft's Routing Filters are so easy to use and get results. The ability to zero in on specific targets has resulted in a tremendous increase in productivity. My reps can focus their efforts on dialing the right lead at the right time, and not wasting time thinking about who to call and when. I could go on and on. Three cheers for Routing Filters."

“The ability to customize some parts of the system to match our needs has been a game changer. Reporting that took us 30 minutes or more to compile with our spreadsheets and database sytems now take less than two minutes to generate with VanillaSoft. David Hood and his team at VanillaSoft have systematically gone above and beyond for us."

“Even if the software was not as useful and efficient as it is, the staff from sales to service would be hard to leave. They have been professional and friendly from day one. Opening a new business is full of new things to learn and obstacles to overcome; having the support and help from the staff at VanillaSoft has been invaluable.”

“I chose VanillaSoft because of the ease of use, price, and excellent customer service. VanillaSoft responds quickly to any requests.”

"I’ve been testing VanillaSoft for one hour now and I am very happy to see that everything works easily and simply and above all: that it’s affordable. A lot of companies that offer the same kind of products should learn from you guys."

"VanillaSoft gives us freedom and flexibility. We are able to align it to our sales process. I’m not as constrained as I’ve been with any other CRM solution."