"The personalized and individual aspects of customer service are extremely important to maintaining our best-in-class position in the market. With USU's chatbot, we’ve succeeded in establishing a new service channel with its own unique personality that has dramatically boosted response rates compared to conventional surveys."

"The success of this project is the reward for designing a large-scale process of change. Alongside significant time and cost savings, we succeeded in raising awareness for software license management in the group."