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USU Solutions

Read 39 USU Solutions reviews and testimonials from customers, explore 44 case studies and customer success stories, and watch customer videos to see why companies chose USU Solutions as their IT Service Management Software

As a leading provider of software and services for IT and customer service management, USU enables companies to master the requirements of today's digital world. Global organizations use solutions to reduce costs, become more agile and reduce risk - with smarter services, simpler workflows and better collaboration. With more than 40 years of experience and locations worldwide, the USU team brings customers into the future. In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc. and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange.

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Customer Rating Review Score based on 1731 reference ratings
4.8/5.0 (1731)

39Testimonials

  • "The many letters of thanks we’ve received clearly shows the positive impact of our improved service on the residents of Cologne, who appreciate the fast, friendly service as well as …

    Axel Hansen Deputy Head of Citizens’ Helpline

  • "IT architectures are not isolated applications! During the USU installation, service desk colleagues learned about the data it generated. Cross-function data use was achieved as a result."

    Ramona Knäble License Manager

  • "Knowledge Center’s feedback feature is the greatest update!"

    Colony Brands Call Center Agents
38 more testimonials currently locked

44 Case Studies

  • Jungheinrich - Customer Case Study

    Matthias Nischwitz Group Manager Internal Tools

  • Voith Group centralizes and simplifies Microsoft Server costs and contracts with USU

  • Deutsche Telekom - Customer Case Study

    Oliver Nissen Deutsche Telekom
43 more case studies currently locked

Additional USU Solutions Information & Resources

Read USU Solutions Reviews, Testimonials & Customer References from 39 real USU Solutions customers.

Browse USU Solutions Case Studies, Customer Success Stories, & Customer References from 44 businesses that use USU Solutions.

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