"With USU IT Service Management as a central platform, our “focus on service” vision is now reality. The USU software offers us the flexibility we need to make individual changes to our service processes and, on this basis, to develop our own modules for special tasks such as remote maintenance. We have a close partnership with USU. We are pleased to provide customer feedback in order to help USU develop interesting new software solutions or enhance existing ones."
"The resonance from our customers to the new Service Shop based on USU Service Management is entirely positive, and their satisfaction is significantly higher than before. Our employees in the department are likewise delighted because they can now implement the customer requirements independently and with greater flexibility."