Autotrader.com improves experience to better match customer journey and digital behaviors
Canadian Tire proactively validates product updates through weekly user tests
How Wells Fargo designs with beauty in mind to earn a 4.9 rating from customers on The App Store
How BT Group leveraged human insights to establish EE as their consumer brand, improve their app, and optimize their Aimee AI chatbot
How Little Caesars redesigned the online checkout process to drive a significant increase in their weekly order count
Intermountain Health’s drive to improve their online experiences–which led to a 39.6% increase in new patient scheduling
How the UK’s first digital-only bank used human insight to build better digital experiences and increase its App Store rating to 4.8