103 UserTesting Case Studies

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  • How DocuSign keeps users signing on the dotted line

  • How ATB Financial rapidly innovates their platform with customers in mind

  • How FamilySearch helps people around the world find joy in connecting with their relatives

  • How Ancestry improved their trial experience, increasing revenue from new subscribers by 6%

  • How changes to Kiva’s online lending platform helped fund 7,000 new borrowers

  • How KeyBank leveraged human insight to upgrade their ATMs and increase net promoter scores by 44%

  • How Zenni Optical leverages Contentsquare and UserTesting together to create a profitable guest checkout experience

  • How YBS worked with UserTesting’s Professional Services team to address the UK Consumer Duty and raise customer understanding

  • How Zigzag used human insight to develop the Ziggy AI chat function for their popular puppy coaching app

  • How Helix used human insights to improve their enrollment process and drive expansion of their digital experience to multiple health systems

  • How Wells Fargo designs with beauty in mind to earn a 4.9 rating from customers on The App Store

  • How Sage leverages customer insights and QXscore™ to elevate digital experiences and drive a 22% increase in website conversions

  • How A&F Co. utilized customer insights to build the online A&F Wedding Shop and evaluate the in-store experience for their Hollister brand

  • How Panera Bread cooked up a new catering website to earn an 18% increase in revenue per visit

  • How AWS works with UserTesting to bring their customer obsession principle to life