How YBS worked with UserTesting’s Professional Services team to address the UK Consumer Duty and raise customer understanding
How American Airlines built a benchmarking program to make booking and managing flights easier for customers
How the Indeed Incubator uncovers human insights to help more people find jobs
How Extra Space Storage stays a top player in the self-storage industry
How Pearson K-12 Virtual Schools adapted their learning platform to better serve an influx of new teachers and learners
How Eccentric Engine develops 3D technology to improve the car buying experience in India and beyond
How the makers of AG1, the all-in-one health drink, blend a marketing message that customers love
How Amazon leverages insight from existing and potential customers to improve the seller experience
How Europe's largest made-to-order printing business leveraged competitor insight to launch new features and increase sales
How the music streaming service developed the Flow Moods AI function, generating mood-based playlists for millions of customers
How the UK retail bank understands customer behaviors, tests marketing materials, and developed their online claims process
How the world's second-largest coffee shop chain designed a smooth pre-order function for their Click & Collect app
How Adobe utilized human insight to help BRP showcase their products across 180 websites
How the home security company assessed perceptions of key competitors to guide their marketing and product development
How the world leader in customer support software masters product design and development