103 UserTesting Case Studies

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  • How YBS worked with UserTesting’s Professional Services team to address the UK Consumer Duty and raise customer understanding

  • How American Airlines built a benchmarking program to make booking and managing flights easier for customers

  • How the Indeed Incubator uncovers human insights to help more people find jobs

  • How Extra Space Storage stays a top player in the self-storage industry

  • How Pearson K-12 Virtual Schools adapted their learning platform to better serve an influx of new teachers and learners

  • How Eccentric Engine develops 3D technology to improve the car buying experience in India and beyond

  • How the makers of AG1, the all-in-one health drink, blend a marketing message that customers love

  • How Amazon leverages insight from existing and potential customers to improve the seller experience

  • How Europe's largest made-to-order printing business leveraged competitor insight to launch new features and increase sales

  • How the music streaming service developed the Flow Moods AI function, generating mood-based playlists for millions of customers

  • How the UK retail bank understands customer behaviors, tests marketing materials, and developed their online claims process

  • How the world's second-largest coffee shop chain designed a smooth pre-order function for their Click & Collect app

  • How Adobe utilized human insight to help BRP showcase their products across 180 websites

  • How the home security company assessed perceptions of key competitors to guide their marketing and product development

  • How the world leader in customer support software masters product design and development