"We previously used a 3rd party tool to provide our teacher with professional development. Anecdotally, we heard that teachers didn’t like leaving our site to learn another tool. We could see that in 2022, we had just 105 unique users in that other product. We spent time this year creating our own Educator Academy. Then we tagged the page in Userpilot, and since releasing in December 2023, we’ve had 1,681 unique customers visit the Educator Academy page that contains all the lessons for teachers."
"Quite a low percentage of new free trial users created at least one heatmap analysis during their free trial period – only 47%. Also, only 12% of all free trial users engaged with [Areas of Interest] – one of the main features of our platform. These numbers were lower than we expected. That’s why we searched for some tools to increase our free trial users’ engagement.”
Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real timeShow more