“Justine also knows how to use the tool. It’s frustrating when I'm working with a CSM who doesn’t understand the technical aspects of the tool.”
"Originally we routed all job change leads to the original AE. But with territory shifts and other changes, we found that leads weren’t always getting the proper attention. So we changed UserGem lead ownership to the BDR team. Now, Ryan and I have full insight into what’s being followed up …
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