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Halo

Read 86 Halo reviews and testimonials from customers, explore 70 case studies and customer success stories, and watch 20 customer videos to see why companies chose Halo as their IT Service Management Software

Halo is a privately held software company and a global leader in service management. Since its rebrand in 2019, the company has launched a suite of innovative products - HaloITSM for enterprise service management, HaloPSA for IT managed service providers and HaloCRM for customer experience management.

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  • 86 Testimonials View
  • 70 Case Studies View
  • 20 Customer Videos View
Customer Rating Review Score based on 253 reference ratings
4.8/5.0 (253)

86Testimonials

  • "The apprentice might pick up a ticket and be able to run through diagnostics instead of escalating. He can do that with the AI help.”

    Jamie Pope Service Director

  • “We raised tickets with support, but unfortunately the issues persisted. Over time, the number of problems increased, and overall, the experience was not as positive as we had hoped.”

    Isabelle Hufschmid IT Specialist

  • “Our security team has a lot of requirements for companies when we are bringing new systems on board, including a lot of questionnaires and Halo was willing to go through …

    Lilah Turtle IT Service Manager
85 more testimonials currently locked

70 Case Studies

  • AI Powering World-Class Service at TSG

    Steven Carter Operations Director

  • SmartSearch Strengthens Security and Simplifies Service Management with HaloITSM

    Matthew Collins Service Desk Manager

  • How Osiris Technologies solved long-term issues of speed and reporting with HaloPSA

    Robbie Emerson Technical Lead
69 more case studies currently locked

20 Customer Videos

  • Inside Betfred’s 95% Service Transformation with HaloCRM
    Play Video
    Julian Wood Customer Service & Experience Professional
  • From ServiceNow to Halo Building Enterprise-Wide Service Delivery
    Play Video
    James Crotty Service Desk Manager
  • Built for Scale AO’s 13-Year Service Evolution with HaloITSM
    Play Video
    Patrick Shaw Tech Service Operations Manager
19 more videos currently locked

Additional Halo Information & Resources

Read Halo Reviews, Testimonials & Customer References from 86 real Halo customers.

Browse Halo Case Studies, Customer Success Stories, & Customer References from 70 businesses that use Halo.

Watch Halo Customer Videos to learn why 20 businesses chose Halo.

FeaturedCustomers has 2,007,129+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.