78 UpKeep Testimonials

“UpKeep data gives us talking points that we didn’t have before to engage with our management group or our owners. It just so happened that the UpKeep implementation coincided with an increase in our tech revenue and parts cost. The ability to track tech hours, preventive maintenance versus reactive calls, and parts inventory made a big difference. We could also see the movement of machines a little bit more easily. These are all conversation points that we didn’t have previously.”

"UpKeep makes my job more efficient! Love this software. It helps all of our staff and team members be on the same page with company projects."

"It’s an easy app - you can really figure it out by yourself."

“We started looking at a few different companies at the time, and we liked UpKeep, It seemed like a very fresh, new company. We also thought that UpKeep would work with us to customize it for our needs.”

“When I was looking for a mobile computerized maintenance management system (CMMS), I tried about three or four different ones, and UpKeep definitely seemed to be the most intuitive for my team."

“I notice that slowly I'm able to get to more work orders because we're communicating better, and there's less confusion or miscommunication where the work order has to be on hold or it's slowing down for whatever reason."

“We had to transition physical service reports to billing and invoicing. It was common to have a turnaround time of one to two weeks. It was also a challenge to keep track of parts stock and assets in a manually based system.”

"UpKeep is extremely valuable because as a one-man department, there's no way I could be everywhere at all times."

“UpKeep is beneficial in two ways; it organizes the employees so that they don't walk over each other, and they're very efficient in where they go and what they do.”

“It lacked a whole host of features, had a thick client on the desktop, and was not web-based. We also had to retire the infrastructure that it was running on. We couldn’t support the server equipment anymore."

“As we started to grow, that system was definitely not scalable. It was hard to keep track of the massive amount of texts and calls. I’d be flipping through my phone, scrolling all the way down to remember a text I had, and things were just getting forgotten. When the text messages and calls were coming in non-stop at all hours, we knew we needed to make a change.”

"They were separate systems, and it was just an organic evolution of cause and effect. If we had a problem, we’d figure out how to use a spreadsheet or some other thing we were already using--including a lot of legal pads. We had some light documentation in Dropbox or in individual email boxes.”

“We also have about seven requesters. We really narrow down who we want doing it since sometimes you can get bizarre requests that don’t make any sense. All those requests come to me and I do the approvals.”

“We took longer than the 30-day setup due to a few different factors, and we’re still working on growing the application for our group. But after a few short, straightforward training sessions, onboarding went smoothly. Our success manager was very supportive and communicative throughout the entire process.”

“Before Upkeep, we were on a paper system that was messy, unorganized, and inefficient. Now we’re able to utilize the request feature for our crews to submit work order requests with pictures indicating the issue that needs attention. This is then viewable by management, from origination to completion, and actually beyond in a way that allows us to learn from our service history what is working for us and what is not.”