“Some companies may choose a technology solution that offers mediocre, but integrated, maintenance and fleet tracking capabilities. We took the opposite approach; we wanted the best tool for each job, period. We think UpKeep is the best computer maintenance management system (CMMS) out there. We think Samsara is the best …

“I appreciate the live feed of work orders. We’re able to see things right away and track where they’re at, even if we’re at home. Since implementing UpKeep, we’ve begun to also track assets, downtime, work time, parts inventory, preventive maintenance, and analytics.”

"With UpKeep, by the time we had submitted a request, generated a work order, and closed it out, we were still trying to figure out how to set up the request with the other system."

“We started looking at a few different companies at the time, and we liked UpKeep, It seemed like a very fresh, new company. We also thought that UpKeep would work with us to customize it for our needs.”

“When I was looking for a mobile computerized maintenance management system (CMMS), I tried about three or four different ones, and UpKeep definitely seemed to be the most intuitive for my team."

“I notice that slowly I'm able to get to more work orders because we're communicating better, and there's less confusion or miscommunication where the work order has to be on hold or it's slowing down for whatever reason."

“We had to transition physical service reports to billing and invoicing. It was common to have a turnaround time of one to two weeks. It was also a challenge to keep track of parts stock and assets in a manually based system.”

"UpKeep is extremely valuable because as a one-man department, there's no way I could be everywhere at all times."

“UpKeep is beneficial in two ways; it organizes the employees so that they don't walk over each other, and they're very efficient in where they go and what they do.”

“It lacked a whole host of features, had a thick client on the desktop, and was not web-based. We also had to retire the infrastructure that it was running on. We couldn’t support the server equipment anymore."

“As we started to grow, that system was definitely not scalable. It was hard to keep track of the massive amount of texts and calls. I’d be flipping through my phone, scrolling all the way down to remember a text I had, and things were just getting forgotten. When the …

"They were separate systems, and it was just an organic evolution of cause and effect. If we had a problem, we’d figure out how to use a spreadsheet or some other thing we were already using--including a lot of legal pads. We had some light documentation in Dropbox or in …

“UpKeep data gives us talking points that we didn’t have before to engage with our management group or our owners. It just so happened that the UpKeep implementation coincided with an increase in our tech revenue and parts cost. The ability to track tech hours, preventive maintenance versus reactive calls, …

“We also have about seven requesters. We really narrow down who we want doing it since sometimes you can get bizarre requests that don’t make any sense. All those requests come to me and I do the approvals.”

“We took longer than the 30-day setup due to a few different factors, and we’re still working on growing the application for our group. But after a few short, straightforward training sessions, onboarding went smoothly. Our success manager was very supportive and communicative throughout the entire process.”