“When I started at Icon in March, I realized how frequently I had to just go through all our systems, I've got multiple buildings and felt like I was constantly going in circles to check on them and make sure their managers were happy. On top of that, when there …

“UpKeep was chosen after trying a number of CMMS systems against some basic goals. UpKeep is competent, easy to implement, easy to use, and has the best Customer Service team. Setup and maintaining the system was intensive since we have over 1000 assets spread out over 6 locations and 13 …

“As we started to grow, that system was definitely not scalable. It was hard to keep track of the massive amount of texts and calls. I’d be flipping through my phone, scrolling all the way down to remember a text I had, and things were just getting forgotten. When the …

“The old system was essentially a list of references with no user access. It was one person's responsibility to communicate with everyone. For the most part, it was slowing us down as a company. There was nowhere to properly coordinate anything we were doing, and information was very mixed up. …

“I appreciate the live feed of work orders. We’re able to see things right away and track where they’re at, even if we’re at home. Since implementing UpKeep, we’ve begun to also track assets, downtime, work time, parts inventory, preventive maintenance, and analytics.”

"UpKeep helped us build a common language across all locations, from asset names to parts management, which has been crucial for training and scaling."