“Support gathered feedback in Zendesk, and our social marketing team looked at reviews on TrustPilot, BBB, Apple App Store, and Google Play Store through one tool while monitoring Twitter and Facebook through another tool. No one team had a complete view of user feedback. Or, we were focused on a small sample of user feedback and couldn't zoom out to see our top product quality priorities.”
“unitQ captures user feedback data from so many sources, but then also automates the categorizations, evaluates sentiment, and gives us real product quality insights without any extra effort.”