“Nobody likes change the best leaders embrace it and are always looking for ways of being innovative in order to be as efficient as possible as a business. However, with any transformation programmes, comes uncertainty and can, therefore, harbour resistance. It’s important to identify the challenges to change and take …

“We have learned that, in order to ‘win hearts and wallets,’ telco companies must not only deliver amazing technology, but also prove that they have the customers’ best interests in mind while providing an outstanding customer experience. In France as in other European countries, telco customers are switching from brand …