"We wanted to find a vendor that could meet all our needs. We wanted that integration. We wanted one company that was solid, that we could go to if we had problems and not have to decide who would be responsible for whatever the issue was."

"When numerous resources are tied up for large-scale emergencies, it can be difficult to get fast responses to other emergencies. But with New World public safety solutions and the efficiency of our dispatchers, we know we’re always sending the best response."

"We went from approximately 15,000 assets to just under 100,000 in 90 days. These assets are now actionable and have reporting, preventative maintenance schedules, and costs associated with each of them — all at our fingertips."

"CAD allows for every person to see what's happening globally. With the use of CAD features, such as the event ticker, the dispatcher is able to see activity anywhere in the system regardless of their current assignment. Those types of CAD features allow dispatchers to see things in real time …

"Anything that helps us to respond faster and more efficiently ultimately results in better emergency services to those who are living in or visiting our county. Our mobile command station certainly helps us to meet our community's expectations of sending a quick response."

"Equipping our first responders and dispatchers with the tools necessary to provide the best response possible to our community is what we strive to do."

“When we see holes in the perimeter using this technology, we’re able to send additional units to cover specific areas and plug any holes. It saves us time and helps our officers get to where they need to be.”

"It was the fastest we have ever been able to identify a body. It wouldn't be possible without the records software."

"We were able to save the structures around the unit where the fire started as well as several interconnected buildings."

"It was an overwhelming amount of calls, but our people and the system never faltered."

“When we learned we were eligible for reimbursement from U.S. Department of Treasury funds that were received by Tulsa County, the city was quickly able to determine which funds were charged with departmental expenses. Using multiple funding source strings, it became possible to post each of the reimbursements by fund …

"Tyler’s integrated products have allowed us to manage a diversity of operations across multiple departments with a single organizational viewpoint. Now, we know that we can react and respond quickly when unforeseen circumstances arise."

"If you have a problem and look around enough, there will be some piece of Munis that will help you to fix that problem. The software is totally customizable depending on our needs."

"We can retrieve documents much more easily. Users can go in and easily index and complete document searches; whereas before, it was like ‘OK, what cabinet are they in?"

"Tyler’s PACE Program has been absolutely worth it for the city of Auburn. Fixing errors and mistakes is time-consuming — even more so than a day or two of your time devoted to training."