"Odyssey’s integration between offices delivers important information in real-time. The ability to share information across the county has helped our citizens access the information they seek and aids in keeping our public safe."

"Data was often duplicated, quality suffered, and manual imports were required for updates. Management did not have a way to easily report key performance indicators."

"When our office flags a veteran as either homeless or at risk for homelessness, we track them through our referral process from start to finish — from that veteran being homeless to being in stable housing."

"Now, filing reports is so efficient and the software is so easy to use."

"New World Enterprise CAD is a forward-thinking piece of technology that meets the needs of our agency. Its flexibility, mapping capabilities, and ease of use help us streamline workflow and processes so that we can send a faster, better response to those in need."

"With this system, communication between agencies is flawless. New World helps increase self sufficiency and provides us with the information we need for faster, safer response."

"The reporting capabilities found in New World were unheard of for our agency prior to using this system from Tyler Technologies."

"After Harvey it was necessary to access vehicle mileage and active unit records to report to FEMA for reimbursement. I did that after Hurricanes Rita and Ike and this was a lot easier this time around (using Incode Public Safety), and I had to spend very little time locating the …

"Agencies in our county and city had a huge investment in using New World solutions from Tyler. We built a solid relationship with members from all areas of the company. Our investment wasn't just in the software, but with the company. We've been using the New World software since the …

"New World Enterprise CAD provides real-time delivery of information that is seen simultaneously by dispatchers and responders in the field. It's certainly increased and improved the flow of information."

"If we hadn't had the data analysis capabilities that we have, which helped track these crimes, increase patrol and connect the cases, then it is possible we would have taken much longer getting these individuals off the street. General patrols are a great thing, but policing is always better when …

"Once on the same call, all units get information about a call instantly. There is no question. You don't need to ask the dispatcher for more information. Mobile has sped up the information flow and increased the safety of our units drastically. This benefits our citizens as well as we …

"Having the tools necessary to send a better response is good for the public and it's good for first responders. Communication is key in an emergency response and we have the tools to do that in Ouachita Parish."

"Many agencies communicate via the radio and we certainly do a lot of that, but we're able to do so much more with the police department since we're on the same system."

"CAD allows for every person to see what's happening globally. With the use of CAD features, such as the event ticker, the dispatcher is able to see activity anywhere in the system regardless of their current assignment. Those types of CAD features allow dispatchers to see things in real time …