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“One of Twilio’s differentiators was their ability to help us build a more unified experience for our customers. Before Twilio, we only had one telephone channel and an email form. Today we have multiple communication channels such as chatbot and WhatsApp, and we have an improved communication structure via telephony.”
“We decided to be more informative with our customers. This is part of the idea of being omnichannel in the future. Today, the customer receives a notification one day before the delivery of his product, with complete information about the purchase. The customer receives an external link to follow the …
Plivo is a fast-growing cloud telephony startup backed by the same investors as Skype, Facebook, Google, Dropbox, Lyft and Airbnb. They have raised $2M thus far, became profitable over an year ago, and are scaling exponentially. They are looking for …
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