164 Toast Testimonials

“Toast Online Ordering really gave us a leg to stand on, being out there online and not suffering the cost of some of these third-party delivery services, where the service fees are more than my net bottom line. It’s costly to get an online ordering platform with POS competitors, whereas it was just part of Toast. It’s awesome, and it’s gotten even better with the recent upgrade [to Online Ordering Pro] of adding colors and logos. I’m not a multi-store operation with a corporate headquarters. I’m just one guy in a small restaurant.”

“We wanted an app. We knew we needed an app. We had looked at integrations, but sometimes it’s better to just go with one POS company that offers it all because integrations can be tricky.”

“We have to hire a lot of people in the summer and then scale down in the offseason. Having to manually find a product in a POS is challenging, so I was really enticed by the idea of scanning barcodes from a training standpoint — and it has definitely been easier.”

"99% of our orders come through the mobile units. These tablets get a ton of use daily. We just couldn't survive without them now."

"Our primary customers are college students and they love the seamless process the kiosks offer - for them the technology is fast and intuitive."

“Investing in a POS system was a risk, but Toast was a risk worth taking. Making the switch to technology can be overwhelming for a business like ours, but my advice is to take the leap and just do it.”

“We no longer have to stop and take phone calls during our busy times. We now have a voicemail message redirecting customers to our website where they can place their orders. The system does everything for us. It’s literally hands-free."

“We’ve seen incremental improvements in inventory variance ever since we implemented Toast Inventory. We’ve reduced variances from 5% to below 2% by more closely adhering to recipes and controlling waste.”

“By eliminating paper tickets and moving to a kitchen display system, we can get the chefs on the line to focus on what matters — the quality and consistency of the food and getting every part of the meal out at the same time to provide a better guest experience.”

“This has really helped in a lot of ways to make sure that our employees' lives are easier, and that they can rely more steadily on knowing that their hours are recorded correctly. I know that it gives our hourly employees the faith and confidence that we're properly recording their time, assigning their wages, properly calculating their overtime."

“Getting funding through Toast Capital was a painless process. It took one business day to receive our money after we were approved.”

"At Mr. Sandwich, our goal is to expand our brand, and we believe that Toast is a support system that can enable us to accomplish that goal."

“We were not aware that our pricing structure was higher than the industry average, it was so convoluted. As business owners, we’re so busy with everything else that we sign with a processor and just hope that we can trust who we’re working with.”

"We experienced several points of failure every day with our previous POS. It was a frustrating ten-step process to identify and fix issues, which divided our team's attention between that and serving our guests."

“We now have more accountability at the store level. Our managers are more in tune with their weekly food cost reporting. And it gives them the tools they need to hold themselves and staff responsible. We have more visibility. And we can more closely monitor our food costs and priority ingredients. This allows us to proactively make adjustments to ensure we're profitable."