164 Toast Testimonials

"Toast provides a very fluid and intuitive approach for a line-level associate to interact with the POS to improve the guest experience."

“Toast Online Ordering has made it so easy to be a repeat customer because of the ease of use, the easy menus, the easy ordering, and always being up to date on order status. That's been huge for us.”

“We just celebrated 20 years in business, with four total locations spread across the greater Baltimore area. In fact, we had plans in the works for two additional stores. Sadly, those had to be put on hold due to the disruption of COVID-19.”

“We have to hire a lot of people in the summer and then scale down in the offseason. Having to manually find a product in a POS is challenging, so I was really enticed by the idea of scanning barcodes from a training standpoint — and it has definitely been easier.”

“Toast Online Ordering really gave us a leg to stand on, being out there online and not suffering the cost of some of these third-party delivery services, where the service fees are more than my net bottom line. It’s costly to get an online ordering platform with POS competitors, whereas it was just part of Toast. It’s awesome, and it’s gotten even better with the recent upgrade [to Online Ordering Pro] of adding colors and logos. I’m not a multi-store operation with a corporate headquarters. I’m just one guy in a small restaurant.”

“[Our legacy POS system]claimed to have a loyalty program with the typical frustration [the legacy POS system] brings up in him. It was so confusing. I couldn’t even figure out how to sign myself up.”

"The customer care has been great, There is endless information available at my fingertips. I have a lot of confidence that Toast is going to keep working. There are systems that are less expensive or have better credit card rates, but the functionality and features of Toast feel worth it.”

“We got lucky that [the Toast team] sent over a tech to help us. For the first two nights, we had a Toast tech with us every step of the way and it went smoothly. All of my staff were able to ask him questions and my managers got training. The system is so user-friendly, so it was very easy.”

“[With Micros], we never had tools to help our managers grow, With the reports that Toast offers, we wake up to manager logs, we wake up to Toast reports, and Toast makes that easy to figure out for a lot of us that are just too busy trying to make tacos and crabcakes.”

"Toast provides the ease of having everything happening in one spot."

“With Aloha, we used to take the orders and then have to put them into the POS system. Now, with the Toast handhelds, we send drinks over to the bar from the table and it’s helping us so much. We can create more revenue — it’s amazing.”

“Every time we have to add a new printer or anything to the POS, I think it’s even easier than setting up a new iPhone. It pretty much walks you through everything. Very, very simple and user-friendly.”

“I appreciate you guys so much. Everyone I’ve dealt with at Toast knows what they’re doing and is super nice. I love the professionalism of everyone that I make contact with, and it shows in your product. It shows in the interactions that I have with you guys. I hope that it only grows — Toast as a company, Saucy Asian as a company, and our relationship as well.”

“All in all, our restaurant already had a pretty strong 2021, but we actually saw our sales grow more than 20% to close out 2022. Toast Capital Loans were a big help in achieving this growth, and if the opportunity to expand further or open a new location comes up, we will look to Toast Capital to access the financing we would need.”

“We needed financing to float us through this adjustment period, and Toast Capital Loans were fantastic for both of my restaurants. Toast Capital has access to our sales data and knows our trends, so we can get a pre-qualified offer specific to our businesses. A traditional brick-and-mortar lending institution isn’t going to have this data. The speed that Toast Capital was able to move to help with the application, approval, and funding process was remarkable.”