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“By the time we hired a new person, trying to train her became a nightmare. We realized we needed a single place for information. a source we could trust for up-to-date knowledge.”
“Very quickly after launching, the number of redundant questions decreased. Managers direct people to look in Tettra first, since the answer is usually there.”
OneBar is a smart knowledge base deeply integrated with Slack. It remembers what your employees ask each other on Slack, helps them to find answers, and automatically populates the knowledge base. OneBar is the easiest way for you to search for things at work. OneBar helps teams to manage their internal knowledge. Use OneBar for - Building a team wiki ,Quickly onboarding new people Tracking and resolving ad-hoc help requests Saving Slack conversations to re-use later.
Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. Driven by self-service and intuitive UI, the agent’s time is spent only on what’s actually needed: delivering spot-on answers and increasing customer satisfaction. All support channels working together to give insight into the most common customer pain points to build a better product and guarantee customer retention.
livepro is the perfect answer. Since 2001, the livepro team has partnered with clients to improve customer service quality & delivery. Their clients have discovered that not only does it improve the quality of the customer experience, it also helps to strengthen your brand, improves team satisfaction and makes you a star! And you don’t need to be an IT guru to use it. At livepro, improving customer service through effective knowledge management is their passion.
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