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“We turned to Tethr to help us first identify the other reasons customers call that get lost in the IVR cracks so that we could provide better coaching for our reps.”
"To be able to get right to the root of our member interactions, hear what our members are telling us, and translate that to immediate change, I look at that as us getting to turn up the volume of the amplifier and really take it to the next level."
Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.
Pypestream is conversational AI built for scale. Built to usher the customer-centric enterprise into the digital age with “always-on” automation. No more single-task chatbots, no more embarrassing NPS scores and no more cobbling together technologies from multiple vendors. Elevate your customer experience with the power of a full-stack platform, military-grade security, and the only patented B2C messaging carrier purpose-built to handle any volume.
Refract empowers Sales Management to identify and immediately improve, costly mistakes, errors and missed opportunities their sales teams make every day. In all sectors, providing coaching and feedback are essential to individual and organisational development. Whether in training, learning or on the job performance providing appraisal – praise, ideas and corrective feedback, is key to improving performance.
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