"The teams are highly efficient and challenge us, while sharing their skills and areas for improvement. In addition, we benefit from the research and expertise of the CX LAB (Teleperformance Customer Experience Lab), which provides analyses of the insurance sector and various benchmarks around client paths in P&C or healthcare. …

“I’ve been doing support for over 20 years and Teleperformance is really a great partner. I’ve worked with other BPOs and other vendors where that partnership isn’t there. TP really wants to work with WISH to ensure we serve our customers with quality and consistency.”