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TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most innovative brands. The Company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust and safety services. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.
"There has been a lot of internal change going on and in general most retailers are up against a dramatic evolutional shift in the retail world. We believe that the …
"These new methodologies and customer experience best practices were a fundamental change in how we operate. We had to change our approach from a transaction-based model to an ownership model …
"When we modeled lifetime customer value, we discovered that a delighted customer who acts as a promoter is worth far more than the cost of handling that call."
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