CXM is a solution provides leading edge workforce optimization solutions for contact centers and enterprise level business clients. CXM was developed based on a client request for a solution that was easier to use and less expensive than what was available on the market.
"We installed CXM a year ago and have already seen a 15% increase in our CSAT & OSAT KPI metrics. Our city uses the Call Recording and Screen Recording modules, along with Agent Performance Evaluation-Coaching and Speech Analytics. After upgrading to version 6, we've been very pleased with the overall functionality and user-friendliness."
Read TeleComp’s CXM Reviews, Testimonials & Customer References from 4 real TeleComp’s CXM customers.