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Read 42 Liveops reviews and testimonials from customers, explore 30 case studies and customer success stories, and watch 10 customer videos to see why companies chose Liveops as their Contact Center Outsourcing

Liveops is a premier provider of flexible, scalable customer service solutions, revolutionizing the way businesses deliver exceptional customer experiences. With a nationwide network of experienced independent contractors, Liveops connects brands with skilled professionals who provide empathetic, personalized service across a range of industries, including healthcare, retail, insurance, and financial services.

Liveops specializes in tailored customer support, from inbound and outbound sales to customer care and crisis response. Our flexible model allows companies to adapt seamlessly to fluctuating demand, ensuring efficiency during peak periods and emergencies alike. Powered by cutting-edge technology, Liveops offers secure, compliant solutions that meet the rigorous needs of regulated industries, while maintaining the human touch that customers value.

With over two decades of experience, Liveops is committed to helping businesses succeed by combining people-powered service with innovative tools. Our approach delivers measurable results, such as improved customer satisfaction scores (CSAT), faster resolution times, and optimized costs. Choose Liveops to future-proof your customer service and elevate your brand’s reputation with unparalleled agility and reliability.

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  • 42 Testimonials View
  • 30 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 2896 reference ratings
4.7/5.0 (2896)
  • Fall 2025 Top Performer Call Center Management Software
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42Testimonials

  • "I’ve worked with Liveops for over 17 years. Their ability to flex capacity instantly—without recruiting, hiring, or training—is unmatched. They’ve always been my virtual contact center."

    Leading Retail Company Director of Operations

  • "Liveops Chat & Email speeds up response time by 500% and dramatically reduces agent time and email volumes with automated replies, consolidation, prioritization, routing, templates and real-time reporting."

    Parcelforce Worldwide

  • "Liveops Chat & Email has helped us eliminate lost orders and allowed us to cut costs. We have reduced our number of contact center seats from 30 to just 19."

    Jessica Seamark Brand's National Customer Services Manager
41 more testimonials currently locked

30 Case Studies

  • Scaling Voice and Messaging Support for a Global Retailer Company During Peak …

  • Delivering Exceptional Customer Support for a Global Streaming Leader Through Agile Workforce …

  • Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National …

    Avatara Garcia Digital Content Writer
29 more case studies currently locked

10 Customer Videos

9 more videos currently locked

Additional Liveops Information & Resources

Read Liveops Reviews, Testimonials & Customer References from 42 real Liveops customers.

Browse Liveops Case Studies, Customer Success Stories, & Customer References from 30 businesses that use Liveops.

Watch Liveops Customer Videos to learn why 10 businesses chose Liveops.

FeaturedCustomers has 2,053,340+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.