"If you take care of your employees, they're going to take care of your clients."

"I learned that if we treat the customer right, in the long-run it's going to be beneficial. That's one of the principles I go by. I've always believed in treating people the way that I want to be treated."

“Everything came down to my realization that Tekmetric is better than everything else I had used before. I feel like I finally have a shop management system that’s on the same level as my service."

"I’m always telling our people to work smarter, not harder; we can do better without setting our hair on fire."

"Tekmetric has made life easier for my team and guests—and it’s also boosted our productivity and revenue."

‍“Tekmetric’s homepage has all four stores listed. With the click of a button, I can pull up the store that I need info for.”

"There was a gap in the process because customers had to come to our location and pay for the repairs."

“While fixing the car correctly is fundamentally important, the customer experience is what makes the real difference.”

"Even during the pandemic, we keep beating our records."

"When we went live with Tekmetric, I was so confident that my guys would get it that I wasn’t even in the shop that day."

"What I was trying to relate to my customers is that we care; we're here for you no matter what."

"I've heard people say that you'll hate whatever software you use after six months. We've been using Tekmetric for a year-and-a-half, and that hasn't happened because it keeps getting better all the time."

"There was no way that we were going to make it any further without a lot of changes."

"We're going to use this time to make our shop better."

"Nobody really likes change. You just have to sell the vision. Once you get buy in from the team, they will be more inclined to embrace change."